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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Commercial Fire Restoration for Three Businesses

1/27/2020 (Permalink)

SERVPRO of Kennett Square/Oxford recently received a call from one of our local fire chiefs to help restore a commercial building damaged by a large fire at the Willowdale Town Center in Kennett Square.  The fire drastically damaged the building, which contains four businesses. 

The fire began around 2:00 AM and unfortunately destroyed a large portion of the Sovana Bistro, the Nicholas Anthony Salon and Day Spa as well as a neighboring business, Donze & Donze.  Our crews were on site immediately to board up the businesses.  Once the affected areas were boarded up and the property owners were ready to move forward, we were then asked to complete fire restoration and to clean the damaged contents as well.  This was an extremely dangerous fire, and we had to be cautious of the roof of the Bistro, which eventually collapsed from the extensive fire damage.

This has been a long process for all parties, and our restoration team is still hard at work to repair the damages.  Although it will be a long road for these businesses to fully get back on their feet due to the extent of the destruction, we will keep working to make the fire “Like it never even happened!"

SERVPRO of Kennett Square/Oxford is proud to offer fire restoration services for our local community.  We answer the call for help immediately so that the proper safety measures and actions can be taken starting at the first hour of the loss. Contact us today to learn more!

The First Responder Bowl!

1/27/2020 (Permalink)

SERVPRO of Kennett Square/Oxford was happy to be a part of the SERVPRO First Responder Bowl for the second year in a row!  Our Marketing Manager, Cliff Masscotte and Operations Manager, Brian Arencibia once again got the chance to fly to Dallas, Texas for the college football game honoring our first responders nationwide.  They even got to help pull the flag on the field with many other SERVPRO franchise members!

At SERVPRO, we strive to recognize and support our local police, fire and EMS personnel in every way possible; which is why we were happy to be able to send two worthy candidates to the big game this year.  After receiving nominees from many of our local police and fire stations, we held a drawing and selected Fire Police Captain Andy Skean from the Po-Mar-Lin Fire Department, Station 36 and Officer Mark Todd from the Kennett Borough Police Department to attend the Texas game with free airfare and hotel provided.  Both of these men have given so much to their community and we were happy to be able to honor them in this way.

SERVPRO of Kennett Square/Oxford will continue to work with and thank our local first responders for everything they do!

Local Chamber Award

1/27/2020 (Permalink)

SERVPRO of Kennett Square/Oxford is thrilled that two of our employees were recognized for their community support by one of our local Chambers!

The Southern Chester County Chamber of Commerce honored our very own Marketing Manager, Cliff Masscotte and Operations Manager, Brian Arencibia with the award for “Volunteer of the Year” for their hard work and dedication to the Chamber and community!  Cliff and Brian are always willing to help support local Chamber events and have volunteered their time on countless occasions. 

SERVPRO of Kennett Square/Oxford is proud to be a part of our local Chambers and community, and it means a lot that our employees were recognized for all that they do!  We look forward to working with the Chambers for another year!

SERVPRO of Kennett Square/Oxford offers fire, water and mold damage services to local homes and businesses in Southern Chester County. We are always prepared to help and offer 24/7 emergency services for when disaster strikes.

Water Damage in Chadds Ford

12/26/2019 (Permalink)

Our water restoration team was happy to respond to an unexpected water leak in Chadds Ford after we received a call for emergency services.  The sink in the upstairs bathroom had been left on and overflowed, causing the second and first floors along with the finished basement to be affected.

This disaster occurred over the weekend, but our crew is always “Ready for whatever happens.”  We were on site immediately in order to begin the water mitigation process, clean up the debris and dry the affected areas.

When disaster strikes, SERVPRO of Kennett Square/Oxford will be there within hours to restore the property.  We offer 24/7 emergency services for your home or business in the event of fire, water or mold damage.  Call us today at 610-268-8620.

Heating Your Business Safely

12/5/2019 (Permalink)

The winter temperatures cause many businesses to use heating equipment in order to keep clients and employees warm throughout the day.  However, just as in your home, there are risks to utilizing this cold weather equipment.  The National Fire Protection Association outlines some of the safety precautions your business can take in order to keep everyone warm and safe.

  • Anything that can burn should be at least three feet away from heating equipment including portable heaters.
  • Have a professional install stationary space heating equipment, water heaters or central heating equipment following the local codes and proper measures.
  • Heating equipment should be inspected and cleaned every year.
  • Ensure your employees turn their portable heaters off before leaving the building.
  • For fuel burning space heaters, always use the proper fuel outlined by the manufacturer.
  • Test smoke alarms every month.

Following the proper safety measures for heating your commercial building will ensure a safe and warm space for you and your employees.

SERVPRO of Kennett Square/Oxford is proud to help restore our local businesses when they experience fire damage caused by a heat source or other fire hazard.  We are always prepared to clean and restore any fire, smoke or soot damage.

Winter Weather Preparation

12/5/2019 (Permalink)

Winter weather means safety risks for your business when it comes to snow.  SERVPRO of Kennett Square/Oxford understands how critical it is to keep your commercial business running and your employees and customers safe during inclement weather.  Following important safety measures and being prepared for winter will help keep your business running smoothly.

  • Before a winter storm, discuss your plan with either your employees or hired contractor.  Cover any sidewalks or parking lots with ice melt.  This will prevent slippery surfaces for those visiting or working in the building.
  • Stock up on supplies including snow shovels.  Have cones and caution tape ready in case you need to alert customers or employees about icy surfaces before anyone is able to remove the snow and ice.
  • Clear all areas of travel, including sidewalks, parking lots and entrances.
  • Make sure your employees know what to do in the event of a storm, such as where to park and how to access the building.

This season can pose a large threat to commercial businesses.  The proper precautions and preparation will eliminate the risks and help keep your company functioning.  SERVPRO of Kennett Square/Oxford is always prepared for winter disasters.  We are happy to help and offer 24/7 emergency services in fire, water, and mold damage, no matter the weather.

Sewage Disaster in Downingtown

12/4/2019 (Permalink)

After a local homeowner’s toilet overflowed, this bathroom floor in Downingtown was left in disarray with sewage and water.  The contaminated water traveled into the basement as well, leaving puddles of filth behind.  

SERVPRO of Kennett Square/Oxford visited the property immediately to clean and restore the home to its former glory.  Once the toilet and vanity were removed from the affected area and we had torn out the drywall and trim, we began our specialized water mitigation process.  Our water restoration team removed all signs of water and contamination from all surfaces of the home.  We then applied our anti-fungal and anti-microbial treatments to those surfaces in order to clean, sanitize and disinfect every inch of the damaged floors and walls.

The affected areas were left clean and dry, and the home was fully restored to a clean and healthy environment for the homeowner.  SERVPRO of Kennett Square/Oxford was happy to make this sewage disaster “Like it never even happened.”

Sprinkler System Maintenance

12/4/2019 (Permalink)

Every commercial business should have a sprinkler system that is properly maintained.  This system can prevent a much larger disaster in the event of a fire and not only help keep you and your employees safe, but also minimize the amount of damage and downtime to your business.  Therefore, it is important to prepare your commercial building and ensure that your sprinkler system is functional.

  • Have your system annually inspected, tested and maintained by a professional.
  • Ensure that the system you install is equipped to handle the specific layout of the building.
  • Identify that there is at least eighteen inches of clearance below each sprinkler head.

By checking your systems on a regular basis and following proper safety measures, you can help to limit the amount of fire damage to your business. 

SERVPRO of Kennett Square/Oxford is proud to help restore commercial buildings from any size fire disaster. We offer 24/7 emergency services for homes and businesses that experience an unexpected fire.

Water Heater Water Damage

11/22/2019 (Permalink)

SERVPRO of Kennett Square/Oxford recently received a call from a homeowner in Kennett Square after his water heater malfunctioned.  Four inches of water leaked into the basement and affected some of the contents in the affected areas as well.  Our water restoration professionals were happy to help restore the property.

We visited the property immediately to assess the damages and begin the water mitigation process.  We use advanced equipment to quickly remove hundreds of thousands of gallons of water from your property.  We then place our drying equipment to dry the affected areas in order to remove any signs of water left behind.  This helps prevent further water damage and mold growth.  Our team also cleaned and disinfected this space in addition to the contents damaged by the leak.  We were happy to leave the home with a clean and dry basement “Like it never even happened.”

SERVPRO of Kennett Square/Oxford is proud to help restore homes and businesses from water damage in our local community.  Click here to learn more about our water restoration services!

Preventing Mold Growth After Water Damage

11/22/2019 (Permalink)

When water enters and damages your property, mold can also appear if the issue isn’t taken care of immediately.  The water behind your walls or paneling can lead to mold growth and cause a larger problem for you and your home.  To prevent the spread of mold after a water damage event, you should follow these steps:

  • Dry the areas right away.
  • Check for musty odors that can be a sign of mold.
  • Inspect the exterior of your home or building and drain any excess water that has accumulated around the property. This is critical, since water outside can lead to mold that can spread into the inside of the property.
  • Replace materials that can’t be fully dried with materials that are less prone to mold.

These steps are critical in preventing mold damage after water damage is present.  If you experience water or mold damage in your home, the mold remediation professionals at SERVPRO of Kennett Square/Oxford are here to help!  Click here to learn more about our mold services!

Preventing Frozen Pipes in the Winter

11/22/2019 (Permalink)

With winter approaching, it is critical to protect your home or business from the frigid temperatures.  Frozen pipes can be a large issue during the upcoming months.  When pipes break, water damage follows.  SERVPRO of Kennett Square/Oxford restores many homes and businesses from water damage caused by frozen pipes.  However, there are ways you can prevent this common winter disaster by properly maintaining your pipes.

  • Insulate any exposed pipes.
  • Close indoor valves that supply water outdoors. Open the outdoor valves to drain any excess water.
  • Disconnect any outside hoses from your hose bib.
  • In dangerously low temperatures, allow cold water to drip from the faucets. This will allow water to continuously flow through the pipes and prevent them from freezing.
  • To thaw frozen pipes, use a heating pad or towels soaked in hot water.

If you have any issues with frozen pipes, our water restoration professionals will be there to help.  We offer 24/7 emergency services for our local customers when they experience fire, water or mold damage. Contact us at 610-268-8620 to learn more.

Fire Extinguisher Cleaning at a Local University

11/21/2019 (Permalink)

SERVPRO of Kennett Square/Oxford responded to fire damage at a local university after a box was burned and put out by a fire extinguisher.  The dust and smoke from the extinguisher left extensive residue and damage behind.

This call came in after business hours, but we are always here to help.  Our fire restoration professionals responded immediately to clean and restore the affected areas in order to keep the institution running without downtime for the next school day.  Our team used our specialized equipment and techniques to remove all signs of smoke and fire extinguisher dust from the affected areas.  We then cleaned and disinfected the floor and surrounding areas as well as ensured no fire odors were left behind.  After a few hours, this area of the school was back to normal.

SERVPRO of Kennett Square/Oxford is ready to respond at a moment’s notice to fire damage events for local homes and businesses.  We are proud to help make any fire disaster “Like it never even happened.”

Storm Damage in Oxford Home

11/21/2019 (Permalink)

This kitchen floor had to be removed and restored after the home in Oxford had experienced extensive storm damage.  Rain water had made its way through the homeowner’s glass door and into this space.  Water had also leaked into the basement.  Our storm restoration professionals visited the property immediately to assess the damages and start restoring the property.

We completed a thorough inspection of the water damage in order to determine the extent of damage and perform proper restoration techniques.  We also checked for moisture and eliminated all signs of water to ensure there would be no further water or mold damage.   We then used our specialized equipment including our advanced air movers to dry the affected areas.  These were placed in the home for two days to ensure the structure would be fully dry.  Once the kitchen floor and basement were dry and had been cleaned, the home was free of water damage.

SERVPRO of Kennett Square/Oxford was happy to help restore the home after this unexpected disaster.  Storm damage often causes water and mold issues for homes and businesses, and we are always prepared to help when this happens.  If you experience storm damage, contact us at 610-268-8620 to learn more about our services.

Preparing for Winter Storms

11/21/2019 (Permalink)

With winter approaching, it is important to prepare your home or business from the cold temperatures and risks that come with this season.  SERVPRO of Kennett Square/Oxford helps to restore properties from winter storm damage due to some of these risks.  We have outlined steps from Agility Recovery that you can take to prepare your property for the winter months and ensure the safety of yourself and others.

Before a winter storm, you should:

  • Create a supply kit of needed materials such as salt and snow removal equipment.
  • Identify and plan for risks such as loss of heat.
  • Seal any openings with caulking and insulation.
  • To prevent drafts, repair any areas that may let cold air into the property.

During and After a winter storm:

  • Remove snow and ice from your driveway and sidewalks.
  • Open faucets so that the water can drip; this prevents the water from freezing in the pipes.
  • After the storm, inspect your property for any damages and remove further signs of snow and ice for safety.
  • Inspect your heating systems to ensure they are working properly.

Storm damage caused by winter events can lead to devastating issues, such as water damage, but SERVPRO of Kennett Square/Oxford is here to help!  This winter, our storm damage restoration professionals will be “Ready for whatever happens.”

Cleaning for HBO Filming in Coatesville

11/20/2019 (Permalink)

SERVPRO of Kennett Square/Oxford recently received a call from HBO to help clean areas of Coatesville City for a new show they are currently filming.  The new show, Mare of Easttown starring Kate Winslet is being filmed around various parts of the city, and we were excited to help!  Our crew spent days on site to clean and repair multiple locations.  It was an extensive job, but nothing our team couldn’t handle.

HBO and the City of Coatesville were impressed with our services and even asked us to do additional work for the filming sites.  We were happy to help clean up parts of the city while helping to make some movie magic!

SERVPRO of Kennett Square/Oxford is proud to help our local community with their cleaning and restoration needs.  If you need your home or business cleaned or restored, contact us at 610-268-8620.  We will help to make it “Like it never even happened.”

SERVPRO Shredding Event

11/20/2019 (Permalink)

SERVPRO of Kennett Square/Oxford participated in a shredding event this month with WSFS Bank in Kennett Square for our community.  We were thrilled to have the Longwood Fire Company join us as well.  Several of the station’s firemen volunteered to help, and we are so grateful.  This shredding event was a huge success, and we were happy to fill an entire truck with shredded documents!  Our incredible community also raised over $1,100 for the fire department.

SERVPRO of Kennett Square/Oxford is proud to be a part of this supportive and generous community.  We’re happy that we were able to have a small part in assisting one of our local fire departments.  We hope to do this again soon for our local residents and first responders!

Fire Safety When Cooking

11/5/2019 (Permalink)

Cooking is a leading cause of household fires in the United States.  This makes it critical to use precautions when preparing meals for you and your family.  With the holidays getting closer, this is more important than ever.

To keep you and your family safe, follow these cooking safety measures outlined by the National Fire Protection Association.

  • When cooking, always stay in the kitchen and do not leave food unattended.
  • Stay alert and focused when cooking to avoid the risk of injury.
  • Use a timer to ensure food does not burn or simmer. Check the stove or oven regularly.
  • Keep flammable materials away from the stove and oven, such as towels and oven mitts.
  • Wear clothing that will not come in contact with heat sources.
  • Children should stay at least three feet away from cooking areas including hot food and liquids that can cause burns.

 Following these safety measures will eliminate the risk of a cooking fire in your home and keep you and your family safe.  If you experience any type of smoke, soot or fire damage, SERVPRO of Kennett Square/Oxford will be there to help! We restore any size fire disaster, including cooking fires for our local communities. Call us today at 610-268-8620.

Water and Mold Damage in Landenberg

11/1/2019 (Permalink)

A homeowner in Landenberg called us after they had a leak in their basement.  Water had extensively affected the carpet and drywall.  After attempting to have insurance take care of the issue with no success, the water damage had spread, causing mold to grow as well.  Our water mitigation and mold remediation specialists know situations like this all too well.  We know how critical it is to properly stop the damages before they can get worse.

We spent days working on the property in order to successfully remove all signs of water and mold damage from the affected areas.  The homeowner was extremely satisfied with our services and even decided to use us for our duct cleaning service as well.  We are currently working on repairs in order to fully restore the home and make this unexpected water damage "Like it never even happened."

Fire Prevention for Your Business

10/23/2019 (Permalink)

Burnt equipment at auto shop We are happy to help clean and restore areas such as this after fire damage. This photo was taken after a large commercial fire.

When it comes to your business, it is important to be prepared for a fire damage event.  Preparation plays a significant role in preventing such an emergency and in keeping you and your employees unharmed.

A fire can impact your business in many ways, including smoke and soot damage, power outages and loss of important files.  These factors can extensively affect your business’s ability to function.  Therefore, it is critical to check for risks in your own building and prevent as well as fix any issues.

  • Dispose of all paper and files you do not need. Combustible materials such as this can easily help a fire to spread.
  • If you have any flammable liquids, ensure all containers are sealed. Any spills should be cleaned immediately.
  • Clean equipment regularly. If dusty equipment heats up, this is a fire risk. Ensure that your employees are properly trained in the use of equipment.
  • Inspect for damaged electrical equipment, and do not overload power sockets.

 These risk factors are some of the most common found in many office buildings. By taking the necessary actions in identifying and preventing risks, you will create a much safer environment for you and your employees.

Fire damage can be overwhelming when it comes to your business, and you may not know where to start. The fire restoration professionals at SERVPRO of Kennett Square/Oxford are always here to help, no matter how large or small the disaster. We take pride in restoring local businesses from an emergency quickly and efficiently.

Fire Damage at a Local Organization

10/23/2019 (Permalink)

fire damage and debris This is one of the areas at the Kennett Food Cupboard that we were happy to clean and restore.

After the Kennett Food Cupboard experienced an electrical fire, this local organization called SERVPRO of Kennett Square/Oxford to help clean and restore the property for them.  Our fire restoration professionals visited the property immediately to help.

The fire damage was so extensive that they were forced to close as well as dispose of 50% of their food supplies that are given to those in need.  Luckily, our local community has supported this local business in an amazing way through donations.

Our team is finishing up the cleaning process this week in order to ensure that the doors of this organization can reopen by the end of the week.  Like much of our local community, we’re happy we were able to help!

SERVPRO of Kennett Square/Oxford is here to help when it comes to a fire damage event for your home or business.  If you experience a fire, water or mold disaster, we will be ready to make it “Like it never even happened.”

Washer Water Damage

10/22/2019 (Permalink)

Insulation falling out of ceiling After this ceiling collapsed due to water damage, our crew was happy to complete water mitigation and repairs for the homeowners.

SERVPRO of Kennett Square/Oxford recently received a call from Peach Bottom, PA after a homeowner had experienced a significant water damage event on their property.  Their washer had a slow hose leak for three weeks, causing water to leak through the floor into the basement.  The ceiling and drywall were affected, but luckily the damage wasn’t too severe.

Our water restoration professionals visited the site immediately to assess the damages and begin the water mitigation process.  Once all signs of water were removed from the affected areas, we laid down drying equipment for four days to ensure the space was completely dry.  This was critical in order to prevent water or mold damage in the future.

The homeowners were so satisfied with our services and crew that they decided to use us for repairs as well.  SERVPRO of Kennett Square/Oxford is thrilled we were able to make this unexpected disaster “Like it never even happened.”

Our restoration professionals are always here to help!  To learn more about our services in water damage, click here.

Preparing After The Storm

10/21/2019 (Permalink)

clouds and lightning across dark sky SERVPRO wants to remind you that when it comes to storm damage, it is just as critical to prepare before and after a storm.

Storms are nothing to take lightly, especially when it comes to this time of year with hurricane season still in full swing.  Heavy winds and rain can cause extensive damage to your property including water damage and structural damage to name a few.  However, issues with your home or building can also be a problem after a storm has left its mark.  When you have a water damage event, you may think that the problem is gone once the water is removed from the structure.  Unless all signs of water are completely diminished, that is not always the case and mold may begin to grow.  Therefore, it is critical to have a water restoration professional complete the water mitigation process for you when disaster strikes.

When water is not fully removed from a property and takes hold inside your walls, mold growth will appear. To prevent further damages to your home or business after a storm, you should follow these precautionary steps outlined by CertainTeed:

  • Dry the areas right away to lessen the damage.
  • Check for musty odors that can be a sign of mold damage.
  • Inspect the exterior of your home or building and drain any excess water that has accumulated around the property. This is important, since water outside can lead to mold that can spread into the inside of the property.
  • Replace materials that are wet or can’t be fully dried with materials that are less prone to mold.

These steps are critical in preventing even more damage after a storm.  At SERVPRO of Kennett Square/Oxford, our water, mold and storm restoration professionals are prepared for any size disaster.  We have seen minor problems become much worse issues for homeowners due to unknown circumstances with the water in their homes.  By following these precautions after storm damage, your home or business will remain dry and mold-free.

Storm and Emergency Preparedness Presentation

10/9/2019 (Permalink)

SERVPRO of Kennett Square/Oxford recently hosted a Lunch and Learn on Business Emergency Preparedness at the Chester County Public Safety Training Campus.  We were happy to partner with the Chester County Department of Emergency Services and the Western Chester County Chamber of Commerce on this important presentation.

SERVPRO of Kennett Square/Oxford specializes in fire, water and mold disasters and our DH Storm Team has even handled large storm events such as Hurricane Florence in the Carolinas.  We brought our knowledge and expertise on emergency preparation to this business discussion and explained our Emergency Ready Profile to those who attended.  The Emergency Ready Profile is a free app where we provide a digital file for local businesses to utilize in the event of an emergency.

Much of the presentation focused on storm emergency preparedness and how businesses can prepare for storms such as those we face during hurricane season.  We also offered helpful information on how to prevent unexpected disasters such as fires.

SERVPRO of Kennett Square/Oxford was thrilled to be able to help prepare some of our local businesses for storms and other emergencies that are similar to what we help restore every day.  If you experience a storm disaster, call us at 610-268-8620.

Fire Prevention Week

10/2/2019 (Permalink)

Fire on black background Fire Prevention Week is a reminder to protect yourself and your property from a fire disaster.

Fire prevention week is October 6th-12th. SERVPRO of Kennett Square/Oxford has helped to restore many homes and businesses in our local area after a fire.  These situations can be very devastating, so it is critical to protect yourself and your property from such a disaster.

The most effective way to prevent a fire is to identify and remove fire hazards.  Hazards to be aware of include a collection of dust, electrical equipment, and flammable liquids and vapors. 

Be sure to keep your property clean.  Check that your electrical equipment is working properly and that there are no power issues that can lead to a fire.  In addition, cooking is a leading cause of fires.  When cooking, it is important not to leave an oven or stove unattended.

You should have a fire extinguisher in your home and one on every floor if you own a business.  Test the batteries in your smoke detectors regularly and replace them every ten years.  You should also have a first aid kit and an evacuation plan in case of emergencies.

These steps can decrease your chance of a fire drastically as well as help in the event of such a disaster.  If you experience smoke, soot or fire damage, our fire restoration professionals can help reverse the destruction.  SERVPRO of Kennett Square/Oxford is prepared to respond to any size fire disaster at a moment’s notice.

Hurricane Safety

10/2/2019 (Permalink)

Building and debris in parking lot This hotel was destroyed after Hurricane Florence. Our team helped to recover the damages.

SERVPRO of Kennett Square/Oxford is always prepared to help when a storm causes destruction in our local areas.  Hurricane Season is still in effect until the end of November, so it’s important to be prepared for some of the damages that can come with it.  Below are some important tips from the U.S. Small Business Administration on how to prepare if a hurricane strikes.

  •  Turn off all non-critical electrical devices and disconnect the main electrical feeds.
  • Inspect and repair drains, gutters and flashing.
  • Secure or relocate all outside equipment, signs, etc.
  • Install windstorm shutters over windows and doors.
  • Fill fuel tanks of generators and vehicles.
  • Shut off the natural gas supply.
  • Watch for roof leaks, pipe breaks, and fire or structural damage.  Remain where you are safe from wind or flooding.
  • Listen to radio or television updates on the storm.
  • After the storm, do not enter any area until it is declared safe.
  • Watch for safety hazards including flooded roads, live wires, leaking gas, and damage to the structure or piping.
  • To prevent further damage, cover any broken windows or torn roof coverings.  Clean roof drains and remove debris from the roof.

Although these types of storms are not always active in our local area, it is important to know what actions to take in case of an emergency.  Our storm restoration professionals have responded to many storms along the East coast in order to aid in disaster recovery including Hurricane Florence in the Carolinas last year.  SERVPRO of Kennett Square/Oxford is always prepared for our local disasters.

Fire Safety Tips

8/27/2019 (Permalink)

Fires are nothing to take lightly, and our restoration professionals know that better than most.  We see all sizes of fire disasters in our local area that range from smoke issues to complete property reconstruction.  Most of us don’t think about these disasters when it comes to our own homes, but it’s important to be prepared in the event of such an emergency.

Below, The American Red Cross outlines some fire safety tips that are critical to follow before, during and after a fire.


  • Install smoke alarms on every floor including bedrooms.
  • Test these smoke alarms once a month and change batteries when needed.
  • Create and practice a fire emergency plan with your family.


  • Get out of the building and call for help. Do not go back inside.
  • Do not open doors that are warm.
  • Do not use an escape route where smoke is largely present.  If exiting through smoke is your only option, stay low and under the smoke.
  • If you can’t escape, keep the doors closed and place a wet towel under the door and call 9-1-1.  Open a window to signal for help.


  • Call 9-1-1.  If you have been burned, be sure to cool and cover burns to lower the risk of injury.
  • If you are seriously injured, you should visit a hospital immediately.
  • Let others know that you are safe.
  • Do not enter the home until local authorities say it is safe to do so.

 Following these fire safety tips will ensure you and your family’s safety in the event of a fire.  If you experience a fire, SERVPRO of Kennett Square/Oxford can help!  We are highly trained in fire restoration and are prepared for any size disaster.  Contact us today to learn more!

Fifty Years of SERVPRO!

7/29/2019 (Permalink)

SERVPRO has just celebrated 50 years of service in the restoration and cleaning industry!  This is no small task, and we were happy to be a part of the celebration during the 50th Annual SERVPRO Convention in Sacramento, California.  The annual Convention included educational workshops, events and numerous awards given to franchises and owners.  We were honored to take part in this event and to have the opportunity to celebrate SERVPRO’s 50 years of successful service.  We are proud to be a part of the #1 restoration and cleaning company!

SERVPRO of Kennett Square/Oxford has been proudly serving communities in our own local area.  Our cleaning and restoration professionals are dedicated to making any size disaster “Like it never even happened.”  If you experience a fire, water or mold disaster, SERVPRO of Kennett Square/Oxford will be there to help at a moment’s notice.  Call us today at 610-268-8620.

Are You Prepared for Storm Damage?

7/25/2019 (Permalink)

Hurricane Season has begun, and it's important to be prepared for the damage it can bring.  Hurricane Season runs from June 1st through November 30th.  These high impact storms can sustain winds from 74 to 157 mph or higher and cause massive destruction.  The threat of storm damage to your home or business is higher than ever during this time of year, and we want you to be prepared if disaster strikes.

Creating an Emergency First Aid Kit is always a smart move!  The American Red Cross emphasizes what a First Aid Kit should include in preparation for a hurricane or other disaster.  This Safety Guide provided by FEMA is also full of helpful tips on what you can do if you are in the area of a hurricane.

If you experience storm damage, SERVPRO of Kennett Square/Oxford is prepared to help.  Our DH Storm Team has the proper resources to respond to any size storm disaster.  Click Here to learn more or call us at 610-268-8620.

Ready For Whatever Happens

7/25/2019 (Permalink)

It’s Hurricane Season, and our Disaster Recovery Team is always prepared for the worst.  We specialize in storm and flood damage restoration and travel along the East Coast to help those in need.  Our DH Storm Team has already visited local and national communities due to the damage that this time of year brings.  We are prepared to answer the call for help when disaster strikes next.

Since we are locally owned and operated, we can respond faster, which is extremely important for lessening the damage.  When storms hit our local area, we can scale our resources to handle a large storm or flooding disaster.  We also have access to equipment and personnel from a network of over 1700 franchises across the country as well as other elite Disaster Recovery Teams that are strategically located throughout the nation.

Click Here to learn more about our storm services!

Attending Our Local Chamber Day!

7/1/2019 (Permalink)

SERVPRO of Kennett Square/Oxford is actively involved in our local Chambers of Commerce. We participate and sponsor many events in order to help further the success of our local businesses and community.

Last month, our Marketing Manager, Cliff Masscotte and our Sales and Marketing Rep, Brian Arencibia attended the 2019 Chamber Day at the State Capitol in Harrisburg, PA. Representing the Western Chester County Chamber of Commerce, they were among more than 90 state and chamber representatives in our local Pennsylvania area to take part.

Those who attended had participated in panel discussions on topics including workforce development, the state budget and community improvement. We were happy to be a part of this event and to learn what lies ahead for the growth of our community.

Pipe Burst in Landenberg

6/12/2019 (Permalink)

Recently, our crew visited a local property in Landenberg after the pipe burst in the home overnight.  The basement was severely damaged from floor to ceiling, leaving a devastating scene.  Our crew came to the rescue that same day to mitigate the damages before the destruction could get worse.

In just a matter of hours, we had removed all signs of water from the property and successfully laid down drying equipment in order to prep the affected areas for reconstruction.  We are always prepared and happy to help our local neighbors when these types of disasters strike to make each one “Like it never even happened.”

If you experience water damage in your own home, contact SERVPRO of Kennett Square/Oxford at 610-268-8620.  Our cleaning and restoration professionals can handle any size disaster for you!

We Love Our Commercial Clients!

5/24/2019 (Permalink)

SERVPRO of Kennett Square/Oxford has been keeping busy with restoring properties from any size disaster.  Our commercial clients have been a large part of that, and we can’t thank them enough for using our services in their time of need.  We understand how important your business is to you, so our restoration professionals take great care in each job we perform, no matter how big or small.

Just this month, we have received and completed work for a variety of businesses and organizations in Chester County.  This includes educational institutions, medical offices and our local police departments to name a few.

Our crew has been working hard to help each of these commercial clients with everything from reversing the damages of vandalism to restoring their floors from the wear and tear that a business tends to cause.  We take pride in making each one of these jobs “Like it never even happened.”

To learn more about how we can help your commercial business, call SERVPRO of Kennett Square/Oxford at 610-268-8620.

Shredding and Recycling Event in Chester County

5/23/2019 (Permalink)

SERVPRO of Kennett Square/Oxford was happy to help sponsor and volunteer our time for the Annual Document Shredding and EWaste event for Chester County.  This was held at the Coatesville Area School District Complex for the first time and was a huge success.

We worked alongside our local area Boy Scouts and multiple municipalities in Chester County to make this event a memorable one for our community.  Countless pounds of paper were shredded on location while hundreds of electronics were left to be recycled, keeping us busy throughout the entire event.  We were happy to see so much of our local community participate.

Our franchise was proud to sponsor this event along with DNB First and Wiggins Shredding, and we look forward to doing the same next year.

Refrigerator Water Leak in Lincoln University

4/30/2019 (Permalink)

SERVPRO of Kennett Square/Oxford helps restore properties from water losses and other unexpected disasters daily, and we are happy to help.  One example of the hard work that we do was when we stepped up after receiving a call from a customer in Lincoln University after his fridge had failed.  The broken appliance caused an extensive amount of water to leak onto the main floor and into the basement.  The customer was devastated after discovering the destruction, but relieved when our water restoration professionals immediately visited the property to inspect, repair and restore the damages to the home.

Sadly, situations like this are not uncommon for SERVPRO of Kennett Square/Oxford, but like this restoration project, we always do our best to clean and restore your property to preloss conditions. 

About SERVPRO of Kennett Square/Oxford

SERVPRO of Kennett Square/Oxford specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event.  From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, our staff is equipped with the knowledge and expertise to restore your property.  Call us today at (610) 268-8620.

Air Duct Cleaning

4/17/2019 (Permalink)

At SERVPRO of Kennett Square/Oxford, our restoration professionals take care of more than large scale disasters.  Our team also offers cleaning services such as duct cleaning for our local residential and commercial properties.  It is important to clean your air ducts in order to maintain a healthy and safe environment for your home or business.  When ducts get clogged with dirt, dust and debris, your property is at risk of poor indoor air quality that can lead to respiratory problems.

Our cleaning professionals have the proper equipment and expertise to remove all signs of dirt and debris in your ducts as well as eliminate any offensive odors created.  To learn more about our duct cleaning services for your home or business, click here. SERVPRO of Kennett Square/Oxford is happy to help restore your property to a clean and healthy environment.

Water Loss Disaster at Widener University

4/12/2019 (Permalink)

Earlier this year, Widener University suffered an extensive water disaster at their college campus.  Four floors were affected by the water leak, which included the institution's newest residence hall, Harris Hall.  This building houses approximately 200 students at the University and so, it was imperative that work begin right away on restoring the damages.

Our franchise came to the rescue and for an entire month, we worked hard to get the campus back on track.  The damage was so extensive that we brought in our Disaster Recovery trailers to transport more of our restoration equipment to the scene.  Our team put in a lot of hours, working day and night for weeks in order to restore the University to its former glory. 

We are always happy to help out our local community.  At SERVPRO of Kennett Square/Oxford, we are proud to have the resources, equipment and dedicated team to make a water disaster like this one "Like it never even happened." 

SERVPRO is Proud to Partner With Our First Responders

4/12/2019 (Permalink)

We are proud to support our local first responders in our community and are always prepared to lend a helping hand when they need us.  We work with many of our local fire and police departments to not only help save homes and businesses from any size disaster, but also to help them with their own cleaning and restoration needs.

During the week of May 19-25, we will recognize our first responders for National EMS Week.  This week is in honor of our national emergency medical personnel including paramedics, emergency dispatchers, fire and police departments and other first responders in our local and nationwide communities.  During this week, SERVPRO of Kennett Square/Oxford will visit many of our local fire and police departments to personally thank some of these brave men and women for their service to our community.  We enjoy bringing lunch to each station and getting to know these local heroes who we work side by side with on many occasions.  Our team is proud to work and serve in our community with all of our first responders, and we will continue to make this a tradition every year.

The SERVPRO First Responder Bowl

1/4/2019 (Permalink)

SERVPRO is a proud supporter of our first responders throughout the country who put their lives on the line every day.  To show our gratitude, we held the first ever SERVPRO First Responder Bowl to honor our national heroes. 

The First Responder Bowl is more than just a college football game, and SERVPRO of Kennett Square/Oxford was happy to be a part of it.  Our franchise got in on the action and sent one of our local first responders to the big game for free, Officer Mario Raimato of the Southern Chester County Regional Police Department.  Officer Raimato is a driving force in the police department as well as in our local schools and community.  He is involved with many organizations including the Boy Scouts of America and the Garage Youth Center to name a few.  We provided airfare, a two-night hotel stay, and two free tickets to the game to Officer Raimato and his wife as a thank you for serving our local community.  We are always looking for ways to better serve our community and therefore were thrilled to have the opportunity to honor one of our local first responders in this way.

In addition, we sent our very own Marketing Manager, Cliff Masscotte and our Sales Representative, Brian Arencibia to attend the game and help unfurl the American flag on the field with many others who are proud to work at SERVPRO.  They were honored to be chosen to do so and to take part in this event for our first responders.  The game wasn’t quite what we expected, but it was exciting nonetheless.  Due to severe weather conditions, the unfurling of the American flag and the flyover of C-1370 military cargo planes were cancelled as well as the game itself in the first quarter.  The unanimous decision was made by emergency personnel, both teams, ESPN and Cotton Bowl Stadium Staff for the safety of the fans and players.  We were disappointed that this big event did not turn out like we had hoped.  However, the game was to honor our first responders, and we achieved that in a new and unique way.  SERVPRO of Kennett Square/Oxford is excited to do the same at next year’s big game.  Rain or shine, we will continue to thank our first responders both locally and nationally in any way we can.

The SERVPRO First Responder Bowl was held in Dallas, Texas on December 26th in the famous Cotton Bowl Stadium and aired live on ESPN. 

Choosing the Right Fire Extinguisher for Your Business

12/17/2018 (Permalink)

At SERVPRO of Kennett Square/Oxford, we see fire and water disasters everyday in situations where sometimes, a fire extinguisher can greatly decrease the intensity of an event.  Choosing the right fire extinguisher can greatly help your business in the long run. 

Class A: This is the most common extinguisher and is used to put out fires in cloth, wood, rubber, paper, and plastics.

Class B: These are used when flammable liquids are involved, such as grease, gasoline and oil.

Class C: This is used when fires involve appliances or equipment that is electrically energized or plugged in.

Class D: These are used for flammable metals and are usually found in factories working with those metals.

Class K: Usually found in commercial kitchens, they are used when vegetable oils, animal oils or fats in cooking are involved.

Choosing the right fire extinguisher is an integral component of your business when it involves preparation for unexpected disasters such as a fire event.  If your business suffers a fire loss, contact the fire restoration professionals at SERVPRO of Kennett Square/Oxford.  We specialize in restoring any size disaster with 24/7 emergency services so you can be confident that your business will remain standing when the smoke clears.

Source: National Fire Protection Association

Protecting your Business from Flooding

12/17/2018 (Permalink)

At SERVPRO of Kennett Square/Oxford, we understand that your business is important to you.  Our restoration professionals work hard to help restore homes and businesses in our local community daily.  We are equipped with the expertise and technology to restore your property from any size disaster.  However, there are steps you can take on your own to prevent damages to your business.

  • Start with a thorough risk analysis. Plan for emergencies and obtain insurance coverage that will cover your business in the event of a flood. Consider any damages to property as well.
  • Pay attention to weather alerts in your area.
  • Ensure that all gutters are inspected and clear of dirt and debris regularly.
  • Install barriers to prevent water from getting inside.
  • Use flood-resistant materials in any new construction to your business.
  • Relocate your files to a safe location, and back them up.

These measures will protect your business in the event of flooding and drastically minimize the damages to your commercial property.  If you experience any flooding or storm damage at your business, contact SERVPRO of Kennett Square/Oxford at (610) 268-8620.  We can help make your commercial disaster “Like it never even happened”.

Protecting Your Business From Cold Weather Conditions

12/17/2018 (Permalink)

With winter here, now is the time to start thinking about how you can protect your business from cold weather conditions.  Protecting your customers, clients and employees is one critical component you need to consider. Snow and ice create dangerous hazards for businesses, since many people often slip and fall on untreated, icy surfaces.  To prevent injuries, you can follow these key steps by Travelers Insurance to eliminate this winter hazard.

  • Create and implement a snow and ice removal plan.  This includes determining who is responsible for carrying out the plan. Responsibilities include hiring contractors or choosing your own personnel, ensuring that snow is removed and salt is placed on walkways as well as proper claim handling procedures.
  • Assign someone the task of monitoring weather conditions, walkways and the effectiveness of the snow and ice removal.
  • Record removal activities in a log.  The log should include names and dates along with the amount of snow and ice, temperature and the removal process.
  •  Investigate any injuries immediately

Using your Plan

Be aware of uneven surfaces and areas with high traffic.  Clean up after ice melt.  When piling snow, try not to block visibility around corners.  In addition, use warning signs and lights for more protection.  Be aware of refreezing, and check that your drains do not spread water onto walkways. 

Lastly, check with your municipality with your location’s specific regulations on treating weather conditions.

These steps will keep anyone who visits your business safe from harm.  If you experience a more drastic winter storm event such as frozen pipes, call SERVPRO of Kennett Square/Oxford at (610) 268-8620.  We can handle winter disasters for you.

What Causes Water Damage?

12/17/2018 (Permalink)

At SERVPRO of Kennett Square/Oxford, we receive calls daily from local homeowners and businesses who experience water damage.  Water can leak into your property in a variety of ways.  Whether the damage comes from a broken pipe or a storm in your area, both can have catastrophic consequences.  Here, we list some of the common causes of water damage that can help you to protect your property from a water disaster.

A Leaky Basement

This is one of the most common causes of water damage.  Our water restoration professionals are able to find the leak in order to repair the damage.

Leaky Plumbing

You can often fix this problem yourself by fixing any damaged pipes.  If there are multiple leaks, a restoration professional should handle the plumbing.

The Plant Root System

When plants and shrubs are overgrown and too close to a structure, water can seep into the foundation.  Trim your plants and remove any water that collects near the foundation of your property.

Damaged Drywall

Drywall is usually damaged when a leaky roof or toilet is involved and collapses the ceiling.  Our restoration professionals can repair drywall and help protect against moisture.

If you experience any water damage in your home, contact SERVPRO of Kennett Square/Oxford at (610) 268-8620.  We can recover any size water disaster. 

Carpet Cleaning for Your Business

11/29/2018 (Permalink)

SERVPRO of Kennett Square/Oxford offers more to our local businesses than restoration during large events from fire or water damage.  Our cleaning and restoration professionals are happy to help with your everyday business needs such as carpet cleaning.  We have offered this service to many homes and businesses in our local area, and our customers are happy to see their carpets looking brand new. 

Before your carpets need our services, there are actions you can take to keep them looking clean on your own.  To maintain the look and cleanliness of your carpets, vacuuming should be done regularly.  Other steps you can take to keep your carpets looking new include stain removal, pilating the carpet to prevent matting, moving furniture around to change traffic patterns, and using mats to limit the amount of soil on the carpet.

If your carpets require more attention to meet your business needs, contact us at (610) 268-8620. 

To learn more about our carpet cleaning services, click here.

Signs of Winter Storm Damage

11/29/2018 (Permalink)

With winter approaching, there’s often more to worry about than shoveling snow.  Winter storms and temperatures can cause extensive damage to your home, but SERVPRO of Kennett Square/Oxford is ready to help if you experience a winter disaster from common issues including the following.

Frozen Pipes

Brisk temperatures can cause pipes to freeze and break, which can lead to flooding in your home.

Ice Dams

When snow melts unevenly and freezes at the edge of your roof, an ice dam is created which prevents melted snow from draining off of the roof.  The water can then leak under the shingles and into the home and cause significant water damage.

Roof Damage

Snow and ice can damage your roof and even cause the roof to collapse if enough weight has accumulated.  Water can get into cracks and expand when it freezes, causing larger cracks.

Winter can be an extremely dangerous time for your home. Be sure to check the pipes and roof of your property for signs of potential water damage and warning signs.  If you experience a storm disaster, SERVPRO of Kennett Square/Oxford can restore your home “Like it never even happened”. Call us at (610) 268-8620.

What You Should and Shouldn't Do with Water Damage

11/29/2018 (Permalink)

When you experience a water loss, you may feel stressed and confused on what to do to prevent further damage to your home.  SERVPRO of Kennett Square/Oxford is here to help when a water disaster strikes, but there are actions you can take on your own to minimize damages.

Helpful Tips

  • Remove excess water by mopping and blotting.
  • Wipe water damage from wood furniture.
  • Remove and prop wet furniture and pillow cushions for even drying.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn your air conditioner on for more efficient drying if your loss occurs in the summer.
  • Remove rugs from wet carpeting.
  • Place valuables in a safe, dry place.

Actions to Avoid

  • Do not leave wet fabrics in place.  Instead, dry them immediately.
  • Do not leave books, magazines or other colored items on wet carpets or floors.
  • Never use a standard vacuum to remove the water.
  • Avoid using televisions or other electronics while standing on wet carpets or floors.
  • If the ceiling is wet, do not turn on ceiling fans or lights.  Avoid rooms where ceilings are sagging from water.

A water disaster can strike when we least expect it, but you can help prevent extensive damages to your home by following these actions.  SERVPRO of Kennett Square/Oxford can help with the rest.  Our water restoration professionals are fully equipped and prepared to handle your water loss.  Call us at (610) 268-8620.

What You Should Do if your Washing Machine Floods

11/29/2018 (Permalink)

Washing machines use up to thirty gallons of water to clean our clothes on a regular basis.  If this convenient device were to flood, however, there would be extensive water damage to your home.  Disaster can strike when we least expect it, so it’s best to be prepared if you experience this problem. 

How to Fix the Problem

Cut off the electrical power supply to the washer at the fuse box.  Don’t stop the washer or immediately pull the electrical plug since doing so can lead to more flooding and possible electric shock. 

Remove the clothes from the washer and drain them in the sink to remove some of the water from the washer.

Check to see if the washer hoses are leaking water. Tighten the hot and cold water supply hoses, and ensure that the drain hose is properly in place.

Test the washer without laundry or detergent to ensure the problem is solved. 

To prevent your washer from flooding, do not put an excessive amount of laundry in the washer during a cycle, and make sure the machine was not recalled.

A water disaster can stem from a small problem, such as a washer leak.  If you experience any water damage in your home, SERVPRO of Kennett Square/Oxford can handle the loss for you and restore your property “Like it never even happened”.

What are Air Scrubbers?

11/29/2018 (Permalink)

An air scrubber is a portable filtration system that removes particles, gasses, or chemicals from the air in any given area. This equipment draws in air from the surrounding area and passes it through a series of filters to remove dangerous particles in the air.

Air scrubbers are needed when these dangerous particles are present or will be created during the restoration process, such as mold, dust, and asbestos.  When these particles aren’t cleaned up on a carpet or furniture, they can travel into the heating system and spread into the building.  The spread of these contaminants can negatively impact the air quality inside your home.  By utilizing air scrubbers in the restoration process, our restoration professionals create a cleaner and healthier environment for you and your home.

If you suspect any dangerous particles in your home, contact SERVPRO of Kennett Square/Oxford.  We have the proper equipment and expertise to handle any size disaster.

Mold Remediation for a Local Business

11/29/2018 (Permalink)

At SERVPRO of Kennett Square/Oxford, we are always ready to help our community with their restoration needs.  We recently got a call from a local business in Kennett Square to fix their mold problem.  The infestation had grown along the wall of the facility and was threatening the business’s ability to stay open. 

We do not take mold issues like this for granted, but instead visited the property immediately to assess the extent of the mold damage.  Our mold remediation professionals then began work right away on removing the mold and cleaning up the structure.  The business was back on its feet in a matter of days, and we were pleased that the business owner was satisfied with our restoration services. To learn more about our mold remediation services, click here.

Commercial Cleaning for Your Business

11/29/2018 (Permalink)

Did you know that we also offer commercial cleaning services for businesses?  While SERVPRO of Kennett Square/Oxford can handle any size fire, water or mold disaster, we also offer the everyday services your business needs in order to maintain a clean and safe environment.

We understand how important your business is to you and how even a dirty floor can impact how your company is perceived.  Our cleaning and restoration professionals can help restore your property loss and damages so that your business can continue to prosper.  Our commercial cleaning services include the following:

  • Air ducts and HVAC units
  • Biohazard and Sewage
  • Trauma and Crime Scene
  • Carpet and Upholstery
  • Drapes and Blinds
  • Ceilings, Walls and Hard Floors
  • Odor Removal and Deodorization
  • Vandalism

SERVPRO of Kennett Square/Oxford is happy to help your business with your cleaning and restoration needs.  Call us at (610) 268-8620 for more information.

Saving the Day From Black Mold

11/29/2018 (Permalink)

One of our customers in West Grove recently called SERVPRO of Kennett Square/Oxford after she discovered that black mold had grown in her walls.  She was in the process of knocking down her drywall when she came across the infestation and noticed that the drywall was wet as well.  Concerned about the mold damage, she was relieved when our mold remediation professionals visited the property immediately to inspect, repair and restore the walls in her home. 

In addition, we used our advanced containment procedures and air scrubbers to isolate the contaminated area with physical barriers and prevent the mold spores from spreading during the cleanup process. The customer was extremely satisfied with our mold restoration expertise in eliminating the mold from her home.

To learn more about our mold remediation services, click here!

Smoke Dangers in Your Home

11/28/2018 (Permalink)

Often, it’s the smoke that can do more harm than the flames when a fire occurs in a home.  If not properly taken care of, smoke can be left to damage the contents and surfaces of your property. 

Effects of Smoke

Smoke can cause discoloration as well as leave a lingering odor throughout the space.  If left untreated, the smoke can cause further damage to the home’s contents.  Electronics, furniture, clothing and even walls and ceilings can all be damaged.  Although the fire is gone, this substance creates a massive problem for you and your home.

Reducing Damages

To reduce the damages to your home after a fire, open a window to release the smoke from the property.  Turn off any ceiling fans, air conditioners or heating units to prevent the smoke from spreading throughout the home.  Do not attempt to clean the smoke off of surfaces as doing so can lead to more damage if improperly handled.

Smoke can lead to a large problem in your home, but SERVPRO of Kennett Square/Oxford can take care of the damage for you.  Our fire restoration professionals are equipped with the proper equipment and techniques to restore your home to preloss conditions. 

How to Stay Safe During a Winter Storm

11/28/2018 (Permalink)

The winter months are upon us.  Winter storms are common this upcoming time of year and often threaten the safety of our families and homes.  The American Red Cross offers helpful tips to remain safe during a snowstorm. 

  • Stay indoors and wear warm clothes.
  • Listen to your local radio or television station to receive updates on the storm.
  • Bring your pets inside before the storm.
  • Conserve fuel by lowering the thermostat in your home.
  • It is also helpful to close off unused rooms, place towels in cracks under doors, and cover the windows at night.

If you must leave your home during a winter storm,

  • Wear layered clothing.
  • Cover your mouth to protect your lungs from the brisk air.
  • Be aware of signs of hypothermia or frostbite.
  • Look out for icy sidewalks.
  • Use public transportation if possible.

Following these preventative actions will ensure you and your family’s safety during a snowstorm this season.

When a winter storm hits, SERVPRO of Kennett Square/Oxford is “Faster to any size disaster”.  Our storm restoration specialists can handle any size storm, and we offer 24/7 emergency services.  

Are You Ready if a Disaster Strikes?

11/28/2018 (Permalink)

Disasters come in all shapes and sizes and threaten the stability of our homes and businesses.  The local restoration professionals at SERVPRO of Kennett Square/Oxford are here to help if that day comes and can handle any damages that come your way.  However, there are steps you can take on your own to be better prepared for an emergency and ensure that you and your family are safe before help arrives. 

  • Sign up for local weather and emergency alerts.
  • Create and test communications in the event of an emergency.
  • Create an emergency supply kit.
  • Learn about local hazards and practice emergency situations.
  • Join a preparedness class or group.
  • Store important documents in a safe place.
  • Make a plan with neighbors.
  • Document property and obtain the proper insurance coverage for your home.
  • Repair your home and property to minimize loss.

Disaster can strike when we least expect it.  Call SERVPRO of Kennett Square/Oxford at (610) 268-8620 if you experience any fire, water or mold emergency in your home. 

Deep Frying Turkey Precautions

11/16/2018 (Permalink)

With Thanksgiving around the corner, it is important to remember fire safety when it comes to preparing your turkey for your family.  At SERVPRO of Kennett Square/Oxford, we want everyone to have a happy and safe holiday.  With the help of the U.S. Fire Administration, we’ve put together helpful tips on how to prevent a fire loss when deep frying your turkey. 

  • Be aware of your surroundings and place the turkey fryer on a sturdy surface in order to prevent it from easily tipping over.
  • Do not overfill the pot with cooking oil, since doing so will cause the oil to spill out or splatter when the turkey is placed in the pot. This can lead to a fire if the cooking oil reaches a hot burner.
  • Control the temperature to prevent the deep fryer from overheating the oil.
  • Be cautious when handling the pot as it can get extremely hot.

Deep frying a turkey can be dangerous, but your home will remain safe from harm if you are cautious about the problems that can arise.  If your cooking goes awry, contact SERVPRO of Kennett Square/Oxford for any fire or smoke damages to your property.  We can help make your disaster “Like it never even happened."

Where did SERVPRO get its green color?

10/26/2018 (Permalink)

The restoration crews of SERVPRO of Kennett Square/Oxford are always close by, helping to recover disasters in your area from fire, water and mold loss.  It’s hard to miss our green service vehicles as they drive through your local community.  But where did the green color come from?

In the early 1970s, the founders of SERVPRO® used a color chip paint sample chart to identify the most eye-catching color.  It was a highly technical process.  The founders showed the chart to as many people as they could and asked, “Which color on this chart would be impossible to miss?”  By a wide margin, the color most identified was 1970 rally green, a color used on Porsche 911 automobiles.

 Now used on entire fleets of vehicles in every SERVPRO franchise across the nation from production vans to disaster recovery storm trailers, our vehicles are prepared for any size disaster. 

Document Restoration

10/26/2018 (Permalink)

After a fire or water loss, important documents are often damaged and in danger of being non-restorable. As a leader in the restoration industry, SERVPRO of Kennett Square/Oxford knows timely mitigation is the key to recovering damaged items before it’s too late. Water or smoke damaged paper can rapidly deteriorate, but with proper handling, our restoration professionals can help you recover your important files utilizing a variety of methods.

Vacuum Freeze Drying

This is the most effective way to restore documents after a water loss. Our Document Restoration Team uses sublimation, which skips the liquid stage to turn a solid right into a vapor to avoid causing more damage.


Keeping your important documents in a digital file is a good idea to eliminate the stress and work of replacing and losing files in an emergency.

Gamma Irradiation

This method is used to clean and disinfect documents that are infected by bacteria. This is frequently used in events where sewage or flood water are involved.

Certified Destruction

Often, documents must be completely destroyed to protect a business’s liabilities, image or other information. We guarantee that your sensitive files will be disposed of properly.

To learn more about our Document Restoration services, contact SERVPRO of Kennett Square/Oxford. We offer 24-hour emergency services in our local community.

What is an Emergency READY Profile?

10/26/2018 (Permalink)

No one wants to think about disaster striking their business, but you should always have a plan just in case.  The SERVPRO Emergency READY Profile (ERP) is a free service offered to local area businesses that helps prepare them to be “Ready for whatever happens”.  In the event of an emergency, the ERP can minimize the interruption to your business. 

This document contains critical information about your business, including employee and emergency contacts, shut-off valve locations, insurance contacts, property overview and building access information.  By already having this information in a secure file that can be accessed at a moment’s notice, the right actions will be taken immediately to ensure the safety of your business. 

Knowing who to call in advance is the key to timely mitigation, and timely mitigation reduces the effects of fire and water damage.  By establishing an Emergency READY Profile, your business will be well prepared for any size disaster.

To create an Emergency READY Profile for your business, call SERVPRO of Kennett Square/Oxford at (610) 268-8620.

Fireplace Maintenance Tips

10/25/2018 (Permalink)

One of our customers in Gap, Pennsylvania called the fire restoration experts at SERVPRO of Kennett Square/Oxford after the logs in his gas fireplace caused smoke and soot to be released into the home.  Our highly trained specialists assessed the issue, discovering that the carpet, blinds, furniture and duct system had been damaged, and that the smoke had left behind an odor.

Fireplace Safety Tips

While our fire restoration experts were able to successfully clean and restore the home and its contents as well as eliminate the odor, there are some actions you can take to avoid this inconvenience from happening in your home. 

  • Clean your gas logs and fireplace regularly.
  • Be sure to open the flue damper so that the flue does not get clogged. This will ensure that smoke and soot do not build up around or inside the fireplace.
  • Ensure that your gas logs are safely positioned.

To learn more about how to prevent fireplace disasters in your home, contact the fire restoration professionals of SERVPRO of Kennett Square/Oxford at (610) 268-8620.  We’ll restore your home to preloss conditions “Like it never even happened.”

When Lightning Strikes

10/25/2018 (Permalink)

A resident of Christiana was in disbelief when this summer, their house was struck by lightning, setting the home on fire and collapsing the roof into the second floor.  While firefighters were able to put out the flames and help save the contents inside, the destruction to the home was extreme.  Luckily, the fire restoration experts at SERVPRO of Kennett Square/Oxford were able to restore the home to its original structure inside and out. 

Lightning Strike Safety

At SERVPRO of Kennett Square/Oxford, we see unique disasters like this catastrophe every day so it’s a good idea to know what to do if lightning strikes your home. 

  • If you are home at the time of a lightning strike, evacuate the property immediately and call 911. The fire department will inspect your property for any signs of damage. 
  • Wait until the fire department informs you that it is safe to enter your home before doing so.
  • Contact your insurance company. Keep detailed records of any damaged expensive purchases such as electronic devices as well as on what you spend repairing any items in your home, so you can be reimbursed.
  • Schedule an electrician to inspect and repair any damages to your wiring.

Should you experience fire damage caused by a lightning strike or other source, the fire restoration professionals at SERVPRO of Kennett Square/Oxford can help.  Our crews are equipped with the proper expertise and resources to help make any size disaster “Like it never even happened.”

Where Does Mold Hide?

10/25/2018 (Permalink)

Mold can lurk behind any corner of your home, but the mold remediation specialists at SERVPRO of Kennett Square/Oxford know just where to look to stop the spread of mold before it starts.

In Pantries and Refrigerators 

Food scraps can grow old and begin to rot and grow mold that can spread across the surface inside of a pantry, refrigerator, or any dark, moist space.  Make sure to maintain food fresh and sealed to prevent mold contamination in these areas.

Laundry Rooms

Damp clothes, a humid atmosphere, and often leaks or condensation around washers and dryers can result in mold.

In the Bathroom 

Bathrooms have significant amounts of water, often humid air, and are dark for most hours of the day. Mold can form in cabinets or on towels and clothes. Shower curtains, plain wooden walls, tiles, and floors can hide bacteria.

Behind Walls and Ceilings 

Mold growth is usually caused when a pipe leaks or bursts and dampens the wood surrounding it. Mold then grows in places where it’s out of view and inside the walls. Mold will spread quickly damaging and weakening your home. If you have had a recent water damage in your home, make sure to test the walls for possible mold.

If you suspect mold in your home, contact SERVPRO of Kennett Square/Oxford.  Our mold remediation experts are equipped with the expertise and resources to recover your mold disaster quickly.  Call us at (610) 268-8620.

Preventing Mold in the Winter

10/24/2018 (Permalink)

Now that the temperature is dropping, you may start to wonder what you can do to keep your home healthy and prepared for the colder months.  While mold does not occur more frequently in the winter compared to other times of the year in a controlled indoor setting, there are problems to look out for in the colder months that can affect the moisture in your home and cause mold growth.  Common winter problems including frozen pipes and improper insulation can lead to more than simply a cold home. 

Mold can be a scary concept to any homeowner, but here are some steps you can take to prevent mold from growing due to the brisk temperatures.  Ensure that your gutters are clear to help prevent ice from building up and that your dehumidifiers are running in lower levels of your home.  Check that your attic and any pipes in your crawl spaces are insulated to help prevent pipe bursts or condensation.  Following these procedures will keep your home properly insulated and free of mold caused by uncontrolled moisture levels. 

If you have any questions about mold, contact SERVPRO of Kennett Square/Oxford at (610) 268-8620.  Our mold remediation experts can handle any size mold disaster.

How To Prevent and Treat Frozen Pipes

10/24/2018 (Permalink)

With the temperatures dropping, there are some things to look out for to keep your home running efficiently.  A large concern during the winter months is the possibility of frozen pipes. When water freezes in your pipes, it expands and can cause pipes to break, which can leave your home with significant water damage. While this is an extremely common and inconvenient problem, there are steps you can take to prevent and treat frozen pipes, according to The American Red Cross.

Preventing Frozen Pipes

Add insulation to attics, basements and crawl spaces as well as the pipes themselves.  Open kitchen and bathroom cabinet doors to allow warmer air to circulate through the pipes, and let cold water drip from the faucets of the pipes that are exposed. Keep the thermostat always set at the same temperature so pipes are less likely to freeze. 

Treating Frozen Pipes

Keep the faucet on so that water can begin to flow out as the pipe unfreezes.  Apply heat to the pipe using an electric heating pad or hair dryer until full water pressure is restored. 

If you have any questions about our services with damages from broken water pipes, contact SERVPRO of Kennett Square/Oxford today at (610) 268-8620.  Our water restoration experts are dedicated to assisting homeowners and businesses with their water damage needs.

Mold Remediation at a Local Medical Facility

10/22/2018 (Permalink)

After the staff at a medical facility in Kennett Square noticed mold in their building, they immediately called the restoration experts at SERVPRO of Kennett Square/Oxford to fix the problem.  In order to sustain their business and be available to customers on a daily basis, the mold had to be removed quickly and safely.  Fortunately, our highly trained mold remediation technicians at SERVPRO of Kennett Square/Oxford were ready to help.

After extensively inspecting the property for mold and assessing the problem, we contained the contaminated area in order to prevent the mold growth from spreading.  We then used our air scrubbers and HEPA vacuums to capture the mold spores out of the air.  Once the mold was captured, antifungal and antimicrobial treatments were used to destroy any residual mold left behind and to help prevent others from resurfacing.  We removed the odors left behind by the growth and restored the walls of the facility to their original form.

Preparing for Recovery Efforts

10/22/2018 (Permalink)

This hotel in the Carolinas was destroyed by Hurricane Florence.

This hurricane season is a busy one for SERVPRO of Kennett Square/Oxford.  Our DH Storm Team is still hard at work repairing the storm damage in the Carolinas and will be for months to come from the impact of Hurricane Florence.  Meanwhile, we are on our way to help recover from Hurricane Michael, the strongest hurricane to hit the coast since 1898.  With winds making impact at 155 mph and heavy flooding, many homes and buildings have been destroyed.  This storm has left many Florida residents devastated without their homes and belongings, and recovery efforts will be extensive.

SERVPRO of Kennett Square/Oxford, along with many of our other franchises, have been preparing for the impact of this storm’s destruction and are ready to help restore homes now that the skies are clear.  Our restoration experts can handle any size disaster and are extensively trained in water restoration and other storm damage services.  We understand that losing your home or property can be devastating, and we will be there to make the storm “Like it never even happened”.

Flooded Condo in Kennett Square

10/22/2018 (Permalink)

Recently, SERVPRO of Kennett Square/Oxford received a call after a customer’s condo began to flood.  The condo above her had flooded drastically, and the water had nowhere else to go.  The customer’s main floor and basement were now flooded with standing water, leaving the tile floors and carpets wet.  The ceiling was coming down from the water damage as well.

We extracted the water, and then placed drying equipment for three days to ensure proper structure drying.  The importance of correctly drying the structure is imperative to us, as we do not want to take a chance of having microbial growth occur once we leave.

If you experience any water damage in your home, contact our restoration experts at SERVPRO of Kennett Square/Oxford at (610) 268-8620.

How To Stop Black Mold in Your Home

10/19/2018 (Permalink)

When mold strikes, the last thing you want to do is spread it throughout your home.  Even though mold loves moisture and typically festers in wet, warm areas, spores from spreading mold can easily travel from one room to another via air movement.  There are certain places and things in your home that should be frequently checked and thoroughly cleaned to keep mold at bay. These include the following:

  • Moldings around windows and doors
  • Musty basements
  • Humidifiers
  • Bathroom tiles
  • Surfaces surrounding air conditioners
  • Refrigerator door seals
  • Shower stalls and curtains

Taking care of moisture issues is one of the best ways to prevent mold from starting and growing.  If you’re past the prevention stage, it is vital that you stop spreading mold at the first sign of a problem with professional mold remediation.

Leave Black Mold to the Professionals

While doing it on our own may be the way to go with some home projects, getting rid of a mold infestation isn’t one of them.  Trying to take care of such a tricky substance by yourself often does more harm than good since the spores that move through the air are virtually undetectable by the naked eye.  The mold remediation experts at SERVPRO of Kennett Square/Oxford are thoroughly trained to prevent the spreading of black mold.  They have both the tools and the skills to get your home back to normal from start to finish.  Some of these steps include the following:

  • Performing initial inspections
  • Filtering the air in your home
  • Containing the mold
  • Removing damaged and diseased materials
  • Repairing and restoring your home to its original condition

Because mold spores move quickly through the air and multiply on almost any surface they land on, it’s important that you stop the spread of mold in your home quickly and meticulously. Don’t let the thought of mold stop you in your tracks.  With mold remediation, you can have your home and peace of mind back in no time. 

Should you experience mold in your home, contact SERVPRO of Kennett Square/Oxford and we will handle the problem for you. 

Preparing for a Power Outage

10/19/2018 (Permalink)

Power outages are very common when it comes to storms.  The American Red Cross encourages every household and vehicle to have an emergency kit during a power outage, but only 51.5% of US homes reportedly have one ready.

Power outage kits should include things like water, canned food, a can opener, flashlights, and batteries, including enough food and water for each person in your household for five days.  To build a power outage kit, add the following:

  • Plenty of bottled water
  • Non-perishable food
  • Battery-operated radio and clock
  • Flashlight for each member of your household with extra batteries
  • Non-electric can opener
  • List of emergency phone numbers including family and friends
  • First aid kit

The restoration experts at SERVPRO of Kennett Square/Oxford are highly trained to repair and restore your home from storm damage.  We also offer an Emergency Ready Profile (ERP) for local businesses that includes emergency contacts, building access information and other necessary elements in case of an emergency. 

Should a disaster or storm affect your home, contact us at (610) 268-8620.  We offer 24-hour emergency service and are equipped for any size disaster.

Faster To Any Size Water Disaster

10/19/2018 (Permalink)

SERVPRO of Kennett Square/Oxford is available 24 hours a day for water emergencies, large or small.  When you are dealing with water damage, immediate action is crucial.  A delay of just a few hours can greatly increase the severity of the water damage.

We understand that when you call us, you may be feeling confused, stressed, and vulnerable.  You need an expert to guide you through both the crisis and the water restoration process.  SERVPRO of Kennett Square/Oxford has the specific water damage training and experience to help you through this tough time. 

What to Expect

When you call, we will ask several questions regarding your water damage emergency.  These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Kennett Square/Oxford

SERVPRO of Kennett Square/Oxford specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event.  Our staff is highly trained in property damage restoration.  From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, our staff is equipped with the knowledge to restore your property.  Call us at (610) 268-8620.

SERVPRO Helping to Restore the Carolinas

10/10/2018 (Permalink)

Hurricane season is a busy time for SERVPRO.  Along with many other of the company’s franchises, volunteers and crew from SERVPRO of Kennett Square/Oxford have been working hard to restore what Hurricane Florence left in its wake in the Carolinas this September.  Over 732,000 people were left without power (According to The New York Times) and tens of thousands of homes were damaged.  To make matters worse, the extensive amount of rainfall and flooding caused even more destruction.

SERVPRO of Kennett Square/Oxford raced to help residents of the area and are still actively working on restoring many homes from the aftermath of the storm.  Due to the massive amount of destruction, we activated DH Storm Team.  In all, our storm coordinator activated approx. 100 franchises in response of the hurricane.  Crews are expected to be helping repair the damage in the Carolinas well into December.  By the end of this year, we hope to begin restoring our customer’s homes and lives.

What is a Puffback?

10/9/2018 (Permalink)

Destruction to your home can be caused by conditions we may not expect such as a puffback. A puffback is when smoke and soot are released from a furnace. When a furnace is leaking oil and doesn’t ignite when it should, the oil vapors eventually build up and cause an explosion of soot to blow through the furnace and into the air very quickly. The carbon in the soot then strikes other sources of soot, causing carbon chains which take the look of cobwebs in the corners of your walls, ceilings and doorways.

To prevent puffbacks, furnaces should be cleaned every year. Look for signs of oil leaks such as black soot on the furnace, walls or ceiling or unfamiliar noises that are made at the beginning of the burn cycle along with after the cycle has completed. These signs indicate that the oil is not burning properly. It’s also a good idea to look for debris in the flue vent connector. 

Since incorrectly cleaning puffbacks can cause smearing, streaking, or damage to your walls, the job should always be done by a professional.  Should you experience a puffback in your home, call the cleaning and restoration experts at SERVPRO of Kennett Square/Oxford at (610) 268-8620 and we’ll make it "Like it never even happened.”

Storm Preparedness

9/5/2018 (Permalink)

Every year parts of the United States, including the east coast, find themselves experiencing the high winds and heavy rain of a hurricane storm surge.   The Atlantic hurricane season runs from June 1st through November 30th.  Being prepared for these storms is the key to your safety and in reducing damage to your home and business.  Here are a few things that you can do to be prepared:

  • Before
    • Have a plan.  Having a plan ready for what you need, how to get in contact with relatives and loved ones, and what you will do if evacuations are required.  Planning can help to ensure you are ready regardless of if you leave your home or shelter in place during the storm.  You can also visit FEMAs website for more information about putting together an emergency plan.  (link https://www.ready.gov/make-a-plan)
    • Have an emergency kit ready.  Always make sure to have an emergency kit ready with supplies for sheltering in place or for evacuating the area if told to do so. 
    • Listen for weather reports and instructions.  Paying close attention to the weather reports and instructions from local government can help to keep you and your family safe and prepared for the storm. 
    • Know how to turn off gas, electric, and water utilities in your home.  Turning off the utilities can prevent further damage occurring in the event that you are required to evacuate.
    • Property maintenance.  Removing dead or damaged branches, repairing damaged gutters, or loose debris in the yard can prevent damage caused by debris becoming projectiles in the wind.  Cleaning out clogged gutters can also prevent water damage. 
  • During
    • Stay updated on the storm.  Listen for alerts and instructions from local officials on the news and radio.  Also be sure to follow the instructions given to better ensure your safety. 
    • Avoid windows and glass doors during the storm.  High winds can create projectiles that can shatter glass and harm occupants in the home. 
    • Stay inside during the eye of the hurricane.  Hurricanes are a large circular storm system that rotate around a central eye.  The eye may seem calm as if the storm has passed but the rest of the storm will shortly follow behind it.
  • After
    • Check-in with family and friends.  Check in on loved ones in the affected area and let those that you now outside of the area that you are safe.  If land lines are down social media and texting may be more effective ways to make contact. 
    • Return home only when authorities indicate it is safe.  Never attempt to re-enter the area until the area has been cleared as safe. 
    • Avoid debris and downed power lines.
    • Avoid walking or driving through flood waters. Just 6 inches of moving water can knock a person down, and one foot of fast-moving water can sweep your vehicle away.
    • Take inventory of damage to your property.  Photograph the damage in order to assist in filing an insurance claim.
    • Prevent additional damage from occurring.  Tarp or board up damaged roofs and windows.  Your insurance may not cover additional damage that occurs after the storm has passed.

Free Shredding Events

9/5/2018 (Permalink)

SERVPRO of Kennett Square/Oxford hosts several FREE shredding events a year.  Follow us on Facebook to see a list of our upcoming events!

Why is shredding important? 

Shredding is fundamental to protecting your identity.

Discarding bank and credit card statements, medical and utility bills and pay stubbs in the garbage and leaving them on the curb can put you in a vulnerable position. Believe it or not, there are people who will dig through dirty, disgusting, smelly trash to find credit card statements or your social security number. 

In fact, in the decision California vs. Greenwood, the United States Supreme Court stated that the "expectation of privacy in trash left for collection in an area accessible to the public is unreasonable."

In other words, when you throw something away, it is available to anyone who is willing to dig through your trash.

The best way to protect your self is by shredding.

What to shred? The short list is anything with a signature, account number, social security or driver's license number, and medical or legal documents

Not sure if items need to be shredded? This is a list of the top 20 items that should be put in the shredder to protect your identity:  

Obsolete financial records, including loans

Pre-approved credit card applications.

Personal medical records or physician statements

Correspondence and tax preparation worksheets

Receips for purchases

Bank statements

ATM receipts

Credit card statements

Cancelled checks

Mail and old records

Utility bills

Credit card receipts

Insurance forms

Investment transactions

Expired credit cards

Mailing labels from magazines

Pay stubs

Old driver’s licenses or passports

Expired insurance cards

Any document that contains social security, birth dates, your mother’s maiden name, account numbers or online passwords.

Don't Lose Your Business To Fire Damage

9/5/2018 (Permalink)

Call SERVPRO For Fast, Friendly Fire Remediation Services

The word “fire” strikes fear in the hearts of most people and for good reason. Whether it’s your home or business it can bring life, as you know it, to a screeching halt. 

If your business or commercial property caught on fire, don't panic. Instead, call the professionals of SERVPRO® of Kennett Square/Oxford and let us start cleaning up immediately. Acting right now is the key to limiting damages and expediting the restoration process, and choosing our team of industry specialists is the secret to attaining the sophisticated services you deserve. All of our IICRC-certified technicians will work with diligence and determination to get your commercial property back in pristine condition, so call us now at (610) 268-8620 to attain your free estimate.

Knowing which steps to take in the face of a commercial fire can help prevent you from becoming anxious, losing money, and undergoing extensive property damages. To handle fire damage successfully and speedily, implement the following four tips:

1. Call The Insurance Company Immediately.

Be sure that you call your insurance company once the fire is out. This step is important because your insurance agent will work with you to file a claim and determine how much coverage you'll attain for the commercial damages.

2. Contact A Fire Remediation Expert.

In addition to fire, smoke, and soot damage, your business may also suffer from water damage as a result of the firefighting efforts.

SERVPRO of Kennett Square / Oxford specializes in fire and water damage restoration. We have the specific damage restoration training, personnel, and equipment and can quickly restore your business to pre-fire condition. Don't ever attempt to handle any of the cleanups, drying, or restoration processes on your own. Doing so could put you in peril of injury and illness.

3. Assemble Your Records.

In addition to contacting a fire remediation expert, make sure that you assemble your business's essential records. You'll want to have this information with you when you start working with your insurance company. To guarantee that you can have all of your files ready in a safe place, make a point to buy a fireproof safe where they can be stored.

4. Get Permission To Reenter The Building.

Always ask the fire department or another local authority whether you can reenter your building. In some cases, a fire can weaken the structural integrity of the commercial property and make it subject to collapse. This is why you need to assure that reentry is safe for you and your employees.

Smoke Alarm Safety

9/5/2018 (Permalink)

Smoke alarms play a vital role in saving lives, and when properly installed, can reduce the risk of fire injury by half. *

The National Fire Protection Association recommends smoke alarms be installed in every bedroom, outside all sleeping quarters and on every level of the house. Business owners should consult the local Fire Marshall to ensure that specific building fire codes and smoke detector requirements are met.

Smoke alarms work best when paired with a fire escape plan. A plan allows your family, employees or clients to escape quickly and safely in an emergency situation.

Review the following tips regarding smoke detector installation and maintenance. For more on emergency preparedness, contact SERVPRO® of Kennett Square/Oxford Franchise Professionals.

  • Install smoke alarms on every level of the home, including the basement.
  • Smoke alarms should be installed away from the kitchen to prevent false alarms. Generally, they should be at least 10 feet from a cooking appliance.
  • Test smoke alarms at least once a month using the test button.
  • Replace batteries in all smoke alarms at least once a year. If an alarm “chirps,” the battery is low and should be replaces right away.
  • Replace all smoke alarms when they are 10 years old.

 *Statistics and tips provided by National Fire Prevention Association

SERVPRO Named to Entrepreneur's Top 10 Franchise List for Ten Consecutive Year

9/5/2018 (Permalink)

SERVPRO retains top ranking in restoration services category in the 2018 Franchise 500 rankings.

SERVPRO, maintains its hold on the top ranking in the Restoration Services industry for the 10th consecutive year in the 2018 Franchise 500 rankings from Entrepreneur magazine. 

"This recognition affirms that SERVPRO is a dynamic organization that continues to grow and strives to always provide superior support for its franchisees, and by extension, its customers," said Sue Steen, SERVPRO Industries, Inc., chief executive officer. "The recognition that the company earns year after year in this prestigious list is confirmation of a commitment to excellence that starts at the top and is evident in the service that each franchisee provides to each and every customer."

According to Steen, a number of differentiators set SERVPRO apart from the competition and fuel the attractiveness of the company to both existing franchisees and would-be entrepreneurs looking for a strong business opportunity. Key among these are:

•SERVPRO's commitment to being a learning organization, which keeps training and support at the forefront of the company's culture and philosophy of success and helps franchisees plan, track, and deliver best-in-class services to consumers.

•SERVPRO's focus on continued development and support for proprietary software and systems to allow the company's operational capacity to keep pace with an aggressive growth strategy.

"Today, as a mature franchise organization with more than 1,700 locations under a single brand, recognition like this makes it clear we are reaping the rewards of having laid a solid foundation and a framework to handle quick growth. As our brand continues to grow, we will continue our winning strategy of supporting and improving upon our infrastructure and investing resources in training and support."

SERVPRO specializes in fire and water cleanup and restoration services, helping both commercial and residential customers recover from property damage emergencies "Like it never even happened." For more fire prevention tips and information about fire and water damage restoration services, please visit http://www.SERVPROkennettsquareoxford.com

Community Emergency Response Teams

9/5/2018 (Permalink)

CERT gear

Here at SERVPRO of Kennett Square/ Oxford we believe in the power of sharing knowledge and information on preparedness for disasters that could affect our communities.  Our marketing manager, Cliff Masscotte, and marketing representative, Brian Arencibia, are both trained as members of Chester County CERT in order to have more knowledge on these topics.  CERT stands for Community Emergency Response Team, and is a program that is organized by FEMA, and is run by Chester County.  The goal of the program is to teach people within the local communities to be prepared to help themselves, their loved ones, and their neighbors in the event of a disaster or unforeseen emergency.  The training includes everything from first aid and triage, to basic search and rescue and small fire fighting.  Through this training with CERT, Cliff and Brian are more prepared to respond to disasters that might occur , and they also have more knowledge and information to share with the communities that we serve. At SERVPRO of Kennett Square/ Oxford we are ready to serve our communities at a moments notice before, during, and after any disaster that may strike. 

Summer Camp Commercial Mold Remediation

6/1/2018 (Permalink)

Mold damage to the ceiling in basement.

At the start of this spring, SERVPRO of Kennett Square/ Oxford was called in to assist with a mold remediation at a local youth summer camp.  As they were going through prepping the camp, to be ready to invite the smiling faces of their campers for the summer, they discovered a small water leak in their dining hall had gone un-noticed in the months that the camp was closed down.  This minor leak had created the perfect, humid, environment for mold to grow.  In just a few months’ time the entire basement of the structure had significant mold growth on every surface.  The IICRC certified mold technicians at SERVPRO of Kennett Square/ Oxford spent a week removing all of the affected content, drop ceiling, and drywall throughout the structure.  The entire structure was then cleaned, treated, and then sealed in order to mitigate the mold damage.  We were proud to have the opportunity to create a clean and safe environment for the children to enjoy this summer. 

Residential Carpet Cleaning

4/25/2018 (Permalink)

Check out our before/after section to see how this cleaning turned out, and why our customers are always quick to say “Like It Never Even Happened!”

The best thing about being an emergency restoration company, is being there for people when they need us most. Did you know it doesn’t have to be an emergency to use SERVPRO of Kennett Square/Oxford though?  Our residential and commercial carpet cleaning service is one of our most popular services!  When this customer found us via our SERVPRO Facebook page, she reached out to our Marketing Manager, Cliff Masscotte, and asked him to come out to take a look. The black stain you see is actually black mulch dye, and is meant to last for a minimum of one year. Not to worry, we were able to get it out in minutes.

Once the crew was on site, they pre-sprayed the spot and agitated it, then treated it with our exclusive line of cleaning agents made in house by SERVPRO.  

Commercial Hardwood Cleaning

4/25/2018 (Permalink)

Commercial VCT strip and wax.

Hardwood flooring is commonly used in both residential and commercial buildings and appears to be easy to clean, maintain, and restore. However, don’t let it fool you - these materials tend to have soil accumulate over time especially in heavy traffic areas, and eventually you’ll need professional cleaning to remove this buildup. That’s where SERVPRO of Kennett Square/Oxford comes in! We were contacted by Avondale Fire Company– Station 23 to shine up their hardwood and tile flooring from every day wear and tear. Our professional technicians took the time and care needed and treated the floors at the fire station like their own. If your home or business has this type of flooring that needs some attention, give us a call! We have trained professionals and specialized cleaning methods that allow us to properly clean and restore your floor’s original beauty.

Kennett Square Residential Water Loss

2/7/2018 (Permalink)

Ice that formed as a result of water flooding the garage

Selling your home can be an incredibly stressful time for anyone, but imagine getting a call from your realtor, while you are away on a business trip, telling you there is water pouring out from under the garage doors.  This was the reality for one of our recent customers in the Kennett Square area.  The current owner was just weeks away from settlement on the sale of their home when they left town. 

Sadly during their trip most of the north east was caught in a severe cold snap that resulted in two broken pipes on their second floor.  A neighbor noticed ice forming on their garage door and coming out from the front door as well and contacted the realtor.  Upon arriving he found that most of the ceilings and walls on the first floor and basement had already collapsed.  There was also over a foot of standing water in the basement. 

SERVPRO of Kennett Square/ Oxford was called and we had an emergency crew out the same day to begin the process of drying out the structure and removing the damaged materials.  We will now begin the process of rebuilding the interior of the home.  The sale of the home will still be going through, and the new owners will have a clean and beautiful new interior. 

SERVPRO to the rescue!

2/7/2018 (Permalink)

One of the affected hallways

One of our local universities experienced a sprinkler discharge which affected 2 stories, 2 stairwells, and 6 dorm rooms.  Crews were onsite within 30 minutes and worked until approx 11:00pm to extract water and set equipment to help facilitate the drying of the structure.

SERVPRO of Kennett Square/Oxford is ready at a moments notice.  Our franchise is actually designated as a Large Loss Response Team.  This qualification is obtained through several criteria set forth by our corporate office.  Our Commercial Large Loss Division handles any losses estimated to be $50,000 and up.  Once the loss hits an estimated $500,000 our Extreme Response Team is then activated.  Our Franchise also is designated for Storm Production.  We are 1 of 4, out of over 1750 franchises to have this designation.  If a hurricane were to hit from South Carolina up to Maine, we would implement a "Storm Event" and activate local franchises to help the surrounding area.  So rest assured, whatever the size of the loss, SERVPRO of Kennett Square/Oxford can help to make it "Like it never even happened."

Old Superfresh building in Kennett

2/7/2018 (Permalink)

The old Superfresh building in Kennett Square

2018 has been off to a brutally cold start.  Across our region home owners and businesses have been struggling with frozen and burst pipes.  One such incident occurred for one of our local property managers in the Kennett Square area.  On New Year’s Day they had a two inch sprinkler line burst in a storefront that they are currently in the process of preparing for new tenants.  They called SERVPRO of Kennett Square/ Oxford and within an hour we had a crew of 12 men on site to begin mitigation. 

Our crew spent 6.5 hours battling the frigid temperatures to dry out the structure.  We brought in a large generator and supplemental lighting due to the power being down to the building and multiple pieces of extracting equipment, including a truck mounted unit, to pump out the water as quickly as possible.  At SERVPRO of Kennett Square/ Oxford our goal is to limit the time that a business has to keep their doors closed during and after any size disaster. 

In the company of those that care

11/10/2017 (Permalink)

Keystone Valley's Pomeroy Station

At SERVPRO of Kennett Square/Oxford, we pride ourselves in giving back to the communities in which we work. I have covered more than a dozen township community events this year, and for each one, SERVPRO of Kennett Square/Oxford has been a sponsor. We also actively seek out opportunities in which to support our first responders, the ones who make a difference in our daily lives, without us even realizing it. 

Recently, I approached Pete Mango, Public Information Officer of the Keystone Valley Fire Department about their upcoming Pig Roast on October 1st. I explained to Pete that I was interested in sponsoring the event since it was community related, and it would benefit their building fund as well, to help them renovate their Parkesburg station. After pitching the idea to my CFO/Marketing Manager, I had a check waiting for me the same day.

On October 1st, the day of the event, Brian Arencibia and I arrived at the Pomeroy station and were greeted by several members of the team: Mike Short, Doug Delestienne, Earl Taylor, and Mike Emerson were there to name a few. Chief showed up a few minutes later and instructed us to place our SERVPRO vehicles out in front of the station, which was a great idea. Shortly after that, we all went inside and ate one of the most delicious meals I've ever had. 

The day was a success in my eyes. The community was very responsive, and we even had a member from station 8 in Maryland come for dinner. It's a spectacular feeling when people are there to support each other, to grow the community, and to come together in times of need. That is exactly what Keystone Valley Fire Department offers: A chance to be in the company of those who care, and those that make the difference every day. Thank you for everything you do, and stay safe!

Cliff Masscotte

Marketing Manager
SERVPRO of Kennett Square/Oxford

Lending a little elbow grease

11/10/2017 (Permalink)

Cliff and Brian planting for clean up day!

Being an active member of the communities that we serve is important to us at SERVPRO of Kennett Square/Oxford. 

We recently participated in the replanting of the planters and gardens in Oxford, PA with Oxford Mainstreet, Inc.  There was a lot of great help that day, and although we can only post one picture, rest assured there were countless laughs in the background. 

SERVPRO's take on this was transportation.  Marketing Manager Cliff Masscotte utilized one of the work vans in order to transport the almost 100 mums and grasses from the Amish farmers market to OMI.  SERVPRO, OMI, McCormick Orthodontics and others helped to replant the 15+ planters and gardens that day in under 3 hours!  It certainly is a great feeling when the community comes together!

Disaster: Will you be ruined or ready?

8/18/2017 (Permalink)

Large Commercial Loss

When damage strikes you can be ruined or you can be ready! David Hughes, President of SERVPRO of Kennett Square/Oxford, gave a presentation at the Southern Chester County Chamber of Commerce about the SERVPRO Emergency Ready Profile. ERPs are a free service offered to local area businesses that helps them be ready for whatever happens!

Hughes told the audience that by preparing with an ERP, you can minimize the amount of time your business is inactive.  Knowing who to call in advance is the key to timely mitigation, and timely mitigation reduces the effects of fire and water damage.

Elements of the ERP include employee and emergency contacts, utility contacts, shut off locations, primary contact information, insurance contacts, property overview and building access information.

SERVPRO of Kennett Square / Oxford is located on Pennsylvania Avenue in Avondale Pennsylvania.  The team provides 24-hour emergency service and is dedicated to being faster to any size disaster. Highly trained technicians respond immediately to residential or commercial emergencies.

SERVPRO of Kennett Square/Oxford is a Gold Circle Partner of the Southern Chester County Chamber of Commerce, and a Platinum Sponsor of the Western Chester County Chamber of Commerce.  This provides financial support for Chamber activities. Network at Noon is the monthly luncheon given for Southern Chamber members and guests on the last Thursday of the month. 

For more information about SERVPRO of Kennett Square/Oxford services, contact them at (610) 268-8620.

SERVPRO helps Longwood Gardens prepare to re-open one of their most popular attractions

5/26/2017 (Permalink)

SERVPRO of Kennett Square/Oxford recently spent two weeks helping Longwood Gardens, a local botanical garden, prepare to re-open one of their most popular attractions after three years of renovations and revitalization.  Longwood Gardens has served the community through its educational programs and promotion of the arts.  We were proud to have the opportunity to assist in the post construction cleaning of their newest attractions to create a clean and safe environment for their visitors to enjoy the spectacle of the new fountain gardens.  SERVPRO of Kennett Square/ Oxford has worked exclusively with Longwood Gardens for a number of years to assist in maintaining a clean and appealing environment throughout their facilities for the enjoyment of the millions of guests that visit the gardens each year. We look forward to continuing to do our part to serve those that serve our community.

Paint & Wine Night

6/20/2016 (Permalink)

Tom Bartholetti of ISG, LLC and his wife Kris with their painting Sunset on the Chesapeake

SERVPRO of Kennett Square/Oxford likes to thank the businesses that refer their clients to us when they’ve needed help cleaning up from a catastrophe. While thank you cards would suffice, we like to step things up a bit.

A couple of months ago we hosted a spa night for the ladies. (see http://www.SERVPROkennettsquareoxford.com/blog/post/12516/community/spa-night) We recently hosted a Paint & Wine Night for our agents and their spouses or significant others.

The event was held at Kennett Design and we painted the Sunset on the Chesapeake. This is a “couples painting” that allows for each person to paint half of the picture. This was chosen just in case half of the “couple” was a friend and not a spouse. Each half of the painting can stand-alone and doesn’t need the other half to make it whole.

Our guests began to arrive at approximately 6:30 pm and were greeted by Marketing Representatives Cliff Masscotte and Brian Arencibia. Marketing Manager Vanessa Ross played emcee for the evening often tossing out music and sports trivia questions. The evening was lots of fun and the winners of the trivia were awarded prizes that included a custom painted wine glass, insulated travel mugs and even grill tools for the guys.

Everyone had a great time, especially Tom Bartholetti of Inspection Services Group, LLC who said, “I wasn’t sure what to expect but this was really a lot of fun. Thank you for a great evening!”

Pedaling For A Cause

6/13/2016 (Permalink)

Christine (in pink) and two other riders that teamed up to keep each other company during the long ride.

There are people who exercise with the intent to compete against others and there are people who exercise to stay in shape and then there is a small fraction of society who exercises with others in mind. That would be SERVPRO of Kennett Square/Oxford’s CFO Christine Trumbull.

In 2013 Christine was over weight, out of shape and could barely climb a flight of stairs without getting winded. She suffered from heart palpitations, was pre-diabetic, had horrible stomach issues, nightly edema and couldn't even tie her own shoes. 

Then her father died and her aunt began a fight against pancreatic cancer and Christine new that she had to do something or life was going to be very short.

She began with a 10 minute workout video that she was sure, “was going to cause a heart attack” but stuck with it and worked to change her diet.

It was working and the weight was coming off as her stamina increasing until one morning in January 2014, she saw an ad for the Inaugural Ride to Conquer Cancer and said to herself, “I have to do that. Doesn’t matter that I don’t have a bike, I can buy one.” And she did, in May of that year, and started training.

Her aunt continued to decline and passed in July.  According to Christine, she cried for the month of August then got back on the bike in September and continued to train. In October Christine completed that inaugural ride from Philadelphia to Allentown which is basically 75 miles up hill. The weather was terrible. It was cold and rainy but she finished and single handedly raised $6000 for the cause.

Over the years Christine has invested countless hours into riding to raise money for things near and dear to her heart not the least of which is Diabetes.

Christine’s son Matthew 18, was diagnosed at the age of 6 with type 1 diabetes. Since that day their lives have revolved around the various doctor’s appointments that go with diabetes not to mention the mental, emotional and financial toll on the family.

The latest of her rides was 100 miles to the Chesapeake Bay in May of 2016 for the American Diabetes Association.  She initially pledged to raise $1000 but as time went on she kept meeting her fundraising goals and increasing them with her final tally coming in at $3,303. Out of more than 450 individual riders and teams Christine was #8 overall for fundraising!

The day of the ride was miserable, it was raining and the wind was in her face nearly the entire ride but Christine never gave up.  She completed all 100 miles and has now signed up to do 150 in the fall.

SERVPRO of Kennett Square/Oxford is grateful to have someone so capable and dedicated at the helm helping to drive us toward improving our skills and service the way she pushes herself.


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