What our Customers say...
On April 30th, between 2:00-4:00 PM, there was a huge storm with non-stop straight line winds at 65-75 mph. It took a portion of our roof off. Then the water began dripping. We only had four buckets so we called SERVPRO of Kennett Square/Oxford. They came right out that evening and didn't leave until 11:30 PM. In the dark and the rain, they tarped our roof and crawled up into our attic to assess the damage that they would be fixing the next day. They were great. They were with us that Friday, Saturday and Sunday, until the job was done. They were just GREAT.
Highly recommend SERVPRO. They were professional, delivered on a tight deadline. Everyone from SERVPRO that came out was amazing. Don't know what I would have done without them. Thank you so much.
Thank you for getting out to us so quickly. The crew was awesome and worked fast to clean everything back up. I thought that it was going to be an all day thing! Thank you to everyone!
We had a very bad skunk odor in our home that was making our lives miserable. SERVPRO of Kennett Square/Oxford came out and removed the odor and we are very happy with the results. My focus in this review is with the two employees that were here over the two days. They could not have been more polite, friendly and professional. They explained every aspect of the job and were knowledgeable in answering all of our questions. It was a pleasure having them here.
We were the unfortunate recipients of a clogged sewer main. After 8 hours of dealing with call centers to see how to clean this all up, I called SERVPRO of Kennett Square/Oxford. Within the hour of my call, they were at my house assessing and planning. (30 minute drive)
I got home from work and within minutes of that a whole team was suited up and knocking out the problem. This was a nightmare for us but having the group of guys that we did made it less stressful. After talking to the guys, I had connections with all of them in some way or another. Having employees from the community you serve means the world to people when they need help. Brandon, James, Chandler, Daniella, and the others...you are rockstars!
I hope I NEVER EVER have someone else's sewage in my yard/basement again, BUT if it happens, the ONLY company I would call is SERVPRO of Kennett Square/Oxford. "Like it never even happened."
Each time that we have had a flood, you have been so amazingly kind, competent and skilled. Within one hour, Kathleen was here, assessed the issues and got her team straight to work. Your team goes above and beyond in every single one of their interactions with clients. Communication is constant and timely, and each of your crew is professional, polite and frankly, a pleasure to have in my home. SERVPRO is the only company that I will ever use.
Locally owned, quick response and genuinely nice people. We experienced an unexpected water leak today and they were quick to come out and start the process to dry out the affected areas.
The people that SERVPRO sent to our house were all very professional, polite, efficient, neat, on time, and always kept things cleaned up. Their skills and experience were very evident. The crew did a couple of small extras for us which we sincerely appreciate.
This local franchise, SERVPRO of Kennett Square/Oxford, should be commended for the quality of people they hire and had sent to our home. I would heartily recommend them for any similar work to anyone who might wish a referral. It truly is "Like it never even happened." but even better!
Thank you again for your excellent customer service! Donovan and David were amazing! They went above and beyond to help me solve a problem. They are the neatest people I have ever had in my home! So restful of floors, walls etc. I have always been impressed by your company but this particular crew blew me out of the water! Thank you again for always taking such great care of us!!
The work looks great! I wish I had a credit card with no limit so that I can redo the entire house. All of the guys were polite and great.
I am pleased to say that Bob and the Repairs team did an excellent job of guiding us through the process of restoring our building on the outside of the building and inside the room affected by the accident. The persons he selected to do the work – from the restoration of the brick front to the custom windows to the heating unit, painting and carpeting – were excellent choices. Mr. Sciarra was accessible to answer our questions even after hours and respected our concerns – always keeping the best interest of the church at the forefront. He promised, delivered and represented SERVPRO very well.
Bob Sciarra and his team were wonderful during our recent rebuild. Bob is amazing at what he does for SERVPRO. He gave me the confidence needed to know the project was going to be completed on time and to my likely. The quality of the workmanship was superior. Bob and his team should be commended for a job well done.
The SERVPRO team that replaced my dryer vent duct were wonderful! Cliff, James & Lucas were very professional, efficient and left everything spotless. Thank you!
I would definitely use them again. They came out right away, very helpful work with my schedule!
Robert, Eric and Jon were great. Very polite, efficient and extra helpful. I would recommend the team that went out with no hesitation!
Everyone from Maria who did the estimate, to Dorothy in billing, to Kathleen in management, to Cliff in marketing, and especially the 3 technicians who worked on my mold problem, have been fantastic. They were extremely kind, knowledgeable, professional and went far beyond my expectations.
The sales rep was very knowledgeable. I am extremely satisfied with the way they communicated with me and their appearance. I am very impressed by Mike and the way he communicated with me as well. The crew arrived 10 minutes after I called in, ready to work and they wasted no time. I am more than satisfied with how quickly things moved and how serious the guys took the job, because they didn’t allow any time for mold to grow. I had employees at the house everyday checking equipment, making sure blowers were running and moving equipment around when needed. Keep up the great work!
The sales team and crew were great, nice and respectful. I loved them and want services again by them. I want to thank Mike, Kathleen and Brian for coming out and showing they were concerned with the situation and how everything was handled. Communication was great between everyone and it made this run smoothly.
Everything was perfect. I would recommend them to anyone. Maria and everyone on the crew were wonderful and so polite.
I had a water heater leak and mold in my basement, and I have a severe mold illness. These guys were so great- thorough, explained everything, super honest. I got my follow-up 3rd-party mold test result back today- it's all gone. Highly recommend.
The crews were very nice and professional. The exterior and interior look fabulous! I'm so excited to show it off and am completely floored by the results. These men deserve a raise.
It gives me pleasure to let you know how satisfied I was when I spent six hours at the SERVPRO location in Oxford, PA today. When I was contacted the end of last week concerning my being asked if I would agree to come to the location mentioned above, I wasn't quite sure just what I would be doing. Having spent the hours at that location in the company of Jeremy McCarty, Jonathon Bell, Eugene Hall, and Chandler Widdoes, I can say without hesitation that, in addition to accomplishing far more than I expected, I felt I had 'reconnected" with three friends. Mr. McCarty, while acting in a professional manner, treated me in a most compassionate and respectful way.
I would like to think SERVPRO had provided each of the staff with whom I worked today with the 'people skills' I witnessed. If that be so, I then must congratulate the leadership in the organization. Otherwise, I have to believe that Mr. McCarty possesses those skills on his own and has managed to act as a role model for those who work with him.
Cliff was very helpful. From start to finish, the crew was great, thorough and made sure it was very clean.
We got to the shop at 7am today only to discover that we had a flood. We called SERVPRO of Kennett Square/Oxford and they responded immediately. By 8:30, our grade outside of the shop door was repaired and flowing water away from the building and the team was drying out our floors. EXCELLENT RESPONSE AND CUSTOMER CARE!!!!
Donovan and Gene were awesome, they were so sweet, took their time and didn't leave the carpet soaking wet. I am so happy with the job. It's nice to see that they love their job and took their time.
I would strongly recommend Dave Hughes and his team without question. They were courteous, knowledgeable and dependable. They made a difficult situation easier.
The service was great! Efficient, professional and left everything very neat. James and Shawn were great!!
SERVPRO was professional from start to finish for our job. Mike, our initial contact, was courteous and efficient. Tony, the foreman onsite throughout the job, was absolutely excellent. He was professional, courteous, prompt, kind, responsible, reliable, and went above and beyond to accommodate us and make life as easy as possible. He put up plastic walls and cleaned very thoroughly at the end of each day. His team of helpers did a fantastic job too.
Everyone was efficient, professional and hardworking. Pleasure to have the crew at our home.
The team was timely in their response. They showed up and took care of everything.
SERVPRO came out very quickly. Maria was very responsive. They checked with us every step of the way and the work was done very quickly. They were clean and neat. We’re very happy with the work they did.
Professional, quality service by Donovan and Shawn! Thanks!
The production crew and project manager did a great job, thank you!
“The guys did a heck of a job. They were all so friendly, and worked very hard to get this done quickly.”
Cliff and Victor were great! The crew was very nice, understanding, and professional! Highly recommend!
Service was prompt, courteous and professional at all times. Would highly recommend to anyone in the need of the same type of service. Very impressed!
I appreciate Maria, James, Herb, and scheduling team for a job well done! Will definitely recommend!
Donovan and Ramir were terrific. Donovan was very informative.
I enjoyed working with Jonathan and Q on the cleanup from my home's flood damage from Hurricane Florence. They were here quickly.
Occasionally, SERVPRO needs the assistance of an architect for restoration work. Having worked through several projects with them, I can tell you that their mindset is always in the right place - quality work done right the first time!
Great experience with SERVPRO. They helped us out in a time of crisis when a leak in our kitchen created mold and an unlivable situation. The team was awesome. Very reliable and professional and just an overall great company to work with. They coordinated everything we needed and jumped on the problem quickly to make a plan. We appreciate their efforts!
“On behalf of Longwood, I would like to extend my sincere thanks & appreciation for your team’s efforts. Mike did an outstanding job and having Brian onsite was a huge success as well. Lots of smiling faces here after a long week. Thank you both and please share this with your crews who worked on the job with us. Good luck with the rest of your clean ups, it is a pleasure doing business with you.”
Very happy with the personnel we met and the service!
Service was exceptional, far beyond any expectations. Thank you to Rosie and the crew, you were wonderful.
"Excellent! Great communication, great execution. SERVPRO Kennett Square/ Oxford is great locally owned company."
"We were opening a new recovery clubhouse and the carpets were a mess! It was so bad we considered replacing them but even that was going to take time and be way too expensive. We were opening in two business days weren't sure if that was going to be possible at that point. There was no way that we could have done this on our own. I contacted SERVPRO and Cliff met me right away to measure and look at the carpets. He made a few calls and was able to expedite the cleaning. The carpets were cleaned on time and within our budget. Thank you Cliff and SERVPRO for making miracles happen! We were able to open on the day we had scheduled. Did I mention that they looked almost brand new? I look forward to working SERVPRO again on all of our future projects."
Great experience, they were fast and the finished job was fantastic. Water was gone, mold gone and the place was cleaner than when they first came. Great work.
"We had SERVPRO clean our carpets and they came out better than I hoped! They smell great and feel clean again! Thank you!"
"We had the unfortunate experience of dealing with soot/smoke damage in our home. SERVPRO did their best to help us get the damage cleaned, they did a great job cleaning the carpets, and duct work as well. They were willing to work around our schedule as well. Would recommend."
Big shout out to Cliff Masscotte and SERVPRO for a professional, timely, and reasonably priced service they provided to me at my home earlier this week!! It is quite refreshing when I constantly hear so many great things about Cliff and his team at our business referral networking group meetings each week, and then I actually see it for myself when I have to use them for my own home. Thanks!!!!
"Great employees and great service, especially Brian Arencibia. Brian is professional, knowledgeable, and knows how to take care of customers. I would definitely recommend SERVPRO of Kennett Square/Oxford."
Awesome carpet cleaning service! We had our carpet cleaned a few months ago and it still looks great!
Absolutely amazing group. I had an issue with my washer drain pipe freezing and the owner came out personally to help. Can’t say enough great things about him and his crew.
Huge thank you to Servopro, Cliff Masscotte and Sean McCabe with SERVPRO Kennett Square/ Oxford, SERVPRO Upper Bucks County, Pennypack /Bustleton and Germantown !!! The other night a code red went out saying ACCT Philly had no AC and animals in distress It ended up they were fine, but these men when I contacted them immediately got started on locating portable AC units to save animals. I can't thank them or SERVPRO enough for wanting to help . I truly hope everyone please think of using their company when needed. SERVPRO and all their employees are so community oriented and amazing people. Again thank you Cliff and Sean for not hesitating to network and step up to save lives.
"Many thanks to SERVPRO of Kennett Square/ Oxford for expediting this so quickly. It's greatly appreciated."
"Donovan and Que were outstanding and did an amazing job. I wanted to thank them for their hard work."
"Couldn't have asked for a better, more professional staff. Thank you ever so much!"
"Team was super professional, highly recommend.
"Great Job- timely, courteous, and professional."
"Great Job- timely, courteous, and professional."
Very pleased with the work done at my house. Thanks to everyone that was here. Greatly appreciated!
Very professional job. I would definitely recommend this service.
The team had a rapid response time when one of our hot water heaters leaked, thank you!
They were very careful with all of our belongings, which is greatly appreciated. Thank you!
SERVPRO is always a helpful team. I would call them again.
Great group of very professional individuals. Everyone was very trustworthy and knowledgeable.
My service was above and beyond expectation. I will highly recommend SERVPRO of Kennett Square/Oxford in Avondale to my family and friends.
The team was courteous, professional and efficient. Great team!
The team was professional and courteous and did an excellent job in getting the stain out of my carpet. They were great!
Excellent on site personnel!
Very caring, considerate and excellent workers!
We are exceptionally pleased with all of the work and the staff's professionalism! Thank you!
We appreciated that the whole team did a good job! We would tell anyone about you and the good job you guys did.
Excellent and Professional!! Just had all the carpets cleaned - start to finish - great customer service.
Wow your the best!!! Thank you for tackling that for me I really appreciate it. It will also be great to share with my leadership so show why you are my favorite service partner and end result is that both parties involved are happy! Thank you again!
I am so impressed with SERVPRO of Kennett Square/Oxford! My first experience with them was a ruptured pipe in the attic of my second floor that manifested itself in a waterfall through a light fixture over my cooktop. The technicians were neat, clean, polite and good-humored. I think I'd expected that this incident would be a total disaster, and I'm happy to report that it was anything but. I am one happy, satisfied SERVPRO customer!
George and Etienne are keepers! Were very professional and courteous during process of cleaning our HVAC ducts. They were also very thorough and honest. I will refer my clients and colleagues in real estate if the need arises!
Just wanted to extend a thank you to you for your teams efforts on the grout cleaning and painting in our horticulture building. They have received rave reviews from my staff and the director who works in that space daily. Special thanks to Mille for taking several trips out here to try different projects and splitting the project into two weeks. The flexibility of your team is greatly appreciated.
Bryan and Rosie were on time and very friendly. They were able to remove some severe stains due to having puppies in January. I am very please with the workmanship and courteous employees throughout the entire process.
The personnell that arrived were courteous and professional. They took time and car cleaning my carpets unlike other companies I've used in the past that are in and out in record time. They look superb!!
I thought that they did their very, very best and satisfied my needs. They were very nice, thoughtful, and helpful, thank you!
They were very careful with all of our belongings, which is greatly appreciated.
SERVPRO staff and services are stellar. I'm a newly single mother that needed to have several rooms of pet stained carpets cleaned in a new rental, these carpets needed replacement. SERVPRO gave me a very reasonable estimate and put in the time to my astonishment repair the carpets to new.
Very Pleased!!! Very professional and careful with the furniture. Showed concern for the type of fabric on the sofa to achieve the best results. I highly recommend Etienne and Albert.. A great team! A wonderful job!! Thank you!