Recent Why SERVPRO Posts

Our New Certified: SERVPRO Cleaned Program!

7/6/2020 (Permalink)

SERVPRO of Kennett Square/Oxford is dedicated to helping our local community during this overwhelming time.  We are here to help our local businesses as they reopen and find new ways to help keep their clients and employees safe and healthy.  SERVPRO is introducing a new program that will help keep these facilities clean as well as offer peace of mind to the surrounding community.

Our new Certified: SERVPRO Cleaned program is more than a standard cleaning service and is designed to help with viruses like COVID-19.  We utilize our hospital-grade disinfectant in order to help clean any size structure.  We also offer collateral for your business to place at your location in order to let your clients know that your facility is safe and clean.

SERVPRO has years of experience due to viruses like Norovirus, H1N1, SARS and bacteria like MRSA.   Additionally, all of our procedures and cleaners strictly adhere to both CDC and EPA guidelines.

 Our cleaning professionals will utilize this new program in order to

  • Consult with you on our different cleaning services and tailor a program to your specific needs
  • Clean your facility while adhering to CDC and EPA protocols
  • Certify that your business has been professionally cleaned while easing the tension of your clients

SERVPRO of Kennett Square/Oxford is happy to help prevent the spread of COVID-19 in our local community.  We are here when it matters most, and are highly trained in other biohazard situations in addition to fire, water and mold services.  For more information, please give us a call at 610-268-8620.

Complimentary Proactive Cleaning for Our Local Chester County Fire Departments

4/15/2020 (Permalink)

During this overwhelming and difficult time, SERVPRO of Kennett Square/Oxford has been doing our part to help make a difference in our local community.  Our cleaning and restoration professionals have been happy to help our local homeowners and businesses with their cleaning and disinfecting needs in regards to the COVID-19 virus.  These services include a full cleaning and disinfecting of areas using our hospital-grade disinfectant in order to help eliminate bacteria and viruses.  

We are proud that we were able to have the opportunity to assist our local first responders during this crisis by offering to fully clean the ambulances and facilities of ten fire departments in Chester County for free.  We completed our proactive cleaning services for the fire departments including those in Avondale, Longwood, Kennett Square, West Grove, and the Union Fire Company in Oxford.  We also completed the proactive measures for the Westwood Fire Company, Washington Hose Company and Modena Fire Company in Coatesville, the Keystone Valley Fire Department in Parkesburg, and the Minquas Fire Company in Downingtown.

SERVPRO of Kennett Square/Oxford is happy to help our local fire and police departments in any way possible during this crisis in order to help keep our first responders safe and healthy, along with the rest of our community.  We hope to continue to provide our services to our local area in this time of need, when we are truly needed the most.  To learn more about our cleaning and disinfecting services for the COVID-19 virus, call us today at 610-268-8620.

We are Cleaning and Disinfecting Experts!

3/18/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables.  Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims.  While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Kennett Square/Oxford, 610-268-8620

The First Responder Bowl!

1/27/2020 (Permalink)

SERVPRO of Kennett Square/Oxford was happy to be a part of the SERVPRO First Responder Bowl for the second year in a row!  Our Marketing Manager, Cliff Masscotte and Operations Manager, Brian Arencibia once again got the chance to fly to Dallas, Texas for the college football game honoring our first responders nationwide.  They even got to help pull the flag on the field with many other SERVPRO franchise members!

At SERVPRO, we strive to recognize and support our local police, fire and EMS personnel in every way possible; which is why we were happy to be able to send two worthy candidates to the big game this year.  After receiving nominees from many of our local police and fire stations, we held a drawing and selected Fire Police Captain Andy Skean from the Po-Mar-Lin Fire Department, Station 36 and Officer Mark Todd from the Kennett Borough Police Department to attend the Texas game with free airfare and hotel provided.  Both of these men have given so much to their community and we were happy to be able to honor them in this way.

SERVPRO of Kennett Square/Oxford will continue to work with and thank our local first responders for everything they do!

Local Chamber Award

1/27/2020 (Permalink)

SERVPRO of Kennett Square/Oxford is thrilled that two of our employees were recognized for their community support by one of our local Chambers!

The Southern Chester County Chamber of Commerce honored our very own Marketing Manager, Cliff Masscotte and Operations Manager, Brian Arencibia with the award for “Volunteer of the Year” for their hard work and dedication to the Chamber and community!  Cliff and Brian are always willing to help support local Chamber events and have volunteered their time on countless occasions. 

SERVPRO of Kennett Square/Oxford is proud to be a part of our local Chambers and community, and it means a lot that our employees were recognized for all that they do!  We look forward to working with the Chambers for another year!

SERVPRO of Kennett Square/Oxford offers fire, water and mold damage services to local homes and businesses in Southern Chester County. We are always prepared to help and offer 24/7 emergency services for when disaster strikes.

Water Damage in Chadds Ford

12/26/2019 (Permalink)

Our water restoration team was happy to respond to an unexpected water leak in Chadds Ford after we received a call for emergency services.  The sink in the upstairs bathroom had been left on and overflowed, causing the second and first floors along with the finished basement to be affected.

This disaster occurred over the weekend, but our crew is always “Ready for whatever happens.”  We were on site immediately in order to begin the water mitigation process, clean up the debris and dry the affected areas.

When disaster strikes, SERVPRO of Kennett Square/Oxford will be there within hours to restore the property.  We offer 24/7 emergency services for your home or business in the event of fire, water or mold damage.  Call us today at 610-268-8620.

Preventing Frozen Pipes in the Winter

11/22/2019 (Permalink)

With winter approaching, it is critical to protect your home or business from the frigid temperatures.  Frozen pipes can be a large issue during the upcoming months.  When pipes break, water damage follows.  SERVPRO of Kennett Square/Oxford restores many homes and businesses from water damage caused by frozen pipes.  However, there are ways you can prevent this common winter disaster by properly maintaining your pipes.

  • Insulate any exposed pipes.
  • Close indoor valves that supply water outdoors. Open the outdoor valves to drain any excess water.
  • Disconnect any outside hoses from your hose bib.
  • In dangerously low temperatures, allow cold water to drip from the faucets. This will allow water to continuously flow through the pipes and prevent them from freezing.
  • To thaw frozen pipes, use a heating pad or towels soaked in hot water.

If you have any issues with frozen pipes, our water restoration professionals will be there to help.  We offer 24/7 emergency services for our local customers when they experience fire, water or mold damage. Contact us at 610-268-8620 to learn more.

SERVPRO Shredding Event

11/20/2019 (Permalink)

SERVPRO of Kennett Square/Oxford participated in a shredding event this month with WSFS Bank in Kennett Square for our community.  We were thrilled to have the Longwood Fire Company join us as well.  Several of the station’s firemen volunteered to help, and we are so grateful.  This shredding event was a huge success, and we were happy to fill an entire truck with shredded documents!  Our incredible community also raised over $1,100 for the fire department.

SERVPRO of Kennett Square/Oxford is proud to be a part of this supportive and generous community.  We’re happy that we were able to have a small part in assisting one of our local fire departments.  We hope to do this again soon for our local residents and first responders!

Fifty Years of SERVPRO!

7/29/2019 (Permalink)

SERVPRO has just celebrated 50 years of service in the restoration and cleaning industry!  This is no small task, and we were happy to be a part of the celebration during the 50th Annual SERVPRO Convention in Sacramento, California.  The annual Convention included educational workshops, events and numerous awards given to franchises and owners.  We were honored to take part in this event and to have the opportunity to celebrate SERVPRO’s 50 years of successful service.  We are proud to be a part of the #1 restoration and cleaning company!

SERVPRO of Kennett Square/Oxford has been proudly serving communities in our own local area.  Our cleaning and restoration professionals are dedicated to making any size disaster “Like it never even happened.”  If you experience a fire, water or mold disaster, SERVPRO of Kennett Square/Oxford will be there to help at a moment’s notice.  Call us today at 610-268-8620.

Ready For Whatever Happens

7/25/2019 (Permalink)

It’s Hurricane Season, and our Disaster Recovery Team is always prepared for the worst.  We specialize in storm and flood damage restoration and travel along the East Coast to help those in need.  Our DH Storm Team has already visited local and national communities due to the damage that this time of year brings.  We are prepared to answer the call for help when disaster strikes next.

Since we are locally owned and operated, we can respond faster, which is extremely important for lessening the damage.  When storms hit our local area, we can scale our resources to handle a large storm or flooding disaster.  We also have access to equipment and personnel from a network of over 1700 franchises across the country as well as other elite Disaster Recovery Teams that are strategically located throughout the nation.

Click Here to learn more about our storm services!

Shredding and Recycling Event in Chester County

5/23/2019 (Permalink)

SERVPRO of Kennett Square/Oxford was happy to help sponsor and volunteer our time for the Annual Document Shredding and EWaste event for Chester County.  This was held at the Coatesville Area School District Complex for the first time and was a huge success.

We worked alongside our local area Boy Scouts and multiple municipalities in Chester County to make this event a memorable one for our community.  Countless pounds of paper were shredded on location while hundreds of electronics were left to be recycled, keeping us busy throughout the entire event.  We were happy to see so much of our local community participate.

Our franchise was proud to sponsor this event along with DNB First and Wiggins Shredding, and we look forward to doing the same next year.

The SERVPRO First Responder Bowl

1/4/2019 (Permalink)

SERVPRO is a proud supporter of our first responders throughout the country who put their lives on the line every day.  To show our gratitude, we held the first ever SERVPRO First Responder Bowl to honor our national heroes. 

The First Responder Bowl is more than just a college football game, and SERVPRO of Kennett Square/Oxford was happy to be a part of it.  Our franchise got in on the action and sent one of our local first responders to the big game for free, Officer Mario Raimato of the Southern Chester County Regional Police Department.  Officer Raimato is a driving force in the police department as well as in our local schools and community.  He is involved with many organizations including the Boy Scouts of America and the Garage Youth Center to name a few.  We provided airfare, a two-night hotel stay, and two free tickets to the game to Officer Raimato and his wife as a thank you for serving our local community.  We are always looking for ways to better serve our community and therefore were thrilled to have the opportunity to honor one of our local first responders in this way.

In addition, we sent our very own Marketing Manager, Cliff Masscotte and our Sales Representative, Brian Arencibia to attend the game and help unfurl the American flag on the field with many others who are proud to work at SERVPRO.  They were honored to be chosen to do so and to take part in this event for our first responders.  The game wasn’t quite what we expected, but it was exciting nonetheless.  Due to severe weather conditions, the unfurling of the American flag and the flyover of C-1370 military cargo planes were cancelled as well as the game itself in the first quarter.  The unanimous decision was made by emergency personnel, both teams, ESPN and Cotton Bowl Stadium Staff for the safety of the fans and players.  We were disappointed that this big event did not turn out like we had hoped.  However, the game was to honor our first responders, and we achieved that in a new and unique way.  SERVPRO of Kennett Square/Oxford is excited to do the same at next year’s big game.  Rain or shine, we will continue to thank our first responders both locally and nationally in any way we can.

The SERVPRO First Responder Bowl was held in Dallas, Texas on December 26th in the famous Cotton Bowl Stadium and aired live on ESPN. 

What are Air Scrubbers?

11/29/2018 (Permalink)

An air scrubber is a portable filtration system that removes particles, gasses, or chemicals from the air in any given area. This equipment draws in air from the surrounding area and passes it through a series of filters to remove dangerous particles in the air.

Air scrubbers are needed when these dangerous particles are present or will be created during the restoration process, such as mold, dust, and asbestos.  When these particles aren’t cleaned up on a carpet or furniture, they can travel into the heating system and spread into the building.  The spread of these contaminants can negatively impact the air quality inside your home.  By utilizing air scrubbers in the restoration process, our restoration professionals create a cleaner and healthier environment for you and your home.

If you suspect any dangerous particles in your home, contact SERVPRO of Kennett Square/Oxford.  We have the proper equipment and expertise to handle any size disaster.

Are You Ready if a Disaster Strikes?

11/28/2018 (Permalink)

Disasters come in all shapes and sizes and threaten the stability of our homes and businesses.  The local restoration professionals at SERVPRO of Kennett Square/Oxford are here to help if that day comes and can handle any damages that come your way.  However, there are steps you can take on your own to be better prepared for an emergency and ensure that you and your family are safe before help arrives. 

  • Sign up for local weather and emergency alerts.
  • Create and test communications in the event of an emergency.
  • Create an emergency supply kit.
  • Learn about local hazards and practice emergency situations.
  • Join a preparedness class or group.
  • Store important documents in a safe place.
  • Make a plan with neighbors.
  • Document property and obtain the proper insurance coverage for your home.
  • Repair your home and property to minimize loss.

Disaster can strike when we least expect it.  Call SERVPRO of Kennett Square/Oxford at (610) 268-8620 if you experience any fire, water or mold emergency in your home. 

Where did SERVPRO get its green color?

10/26/2018 (Permalink)

The restoration crews of SERVPRO of Kennett Square/Oxford are always close by, helping to recover disasters in your area from fire, water and mold loss.  It’s hard to miss our green service vehicles as they drive through your local community.  But where did the green color come from?

In the early 1970s, the founders of SERVPRO® used a color chip paint sample chart to identify the most eye-catching color.  It was a highly technical process.  The founders showed the chart to as many people as they could and asked, “Which color on this chart would be impossible to miss?”  By a wide margin, the color most identified was 1970 rally green, a color used on Porsche 911 automobiles.

 Now used on entire fleets of vehicles in every SERVPRO franchise across the nation from production vans to disaster recovery storm trailers, our vehicles are prepared for any size disaster. 

Document Restoration

10/26/2018 (Permalink)

After a fire or water loss, important documents are often damaged and in danger of being non-restorable. As a leader in the restoration industry, SERVPRO of Kennett Square/Oxford knows timely mitigation is the key to recovering damaged items before it’s too late. Water or smoke damaged paper can rapidly deteriorate, but with proper handling, our restoration professionals can help you recover your important files utilizing a variety of methods.

Vacuum Freeze Drying

This is the most effective way to restore documents after a water loss. Our Document Restoration Team uses sublimation, which skips the liquid stage to turn a solid right into a vapor to avoid causing more damage.


Keeping your important documents in a digital file is a good idea to eliminate the stress and work of replacing and losing files in an emergency.

Gamma Irradiation

This method is used to clean and disinfect documents that are infected by bacteria. This is frequently used in events where sewage or flood water are involved.

Certified Destruction

Often, documents must be completely destroyed to protect a business’s liabilities, image or other information. We guarantee that your sensitive files will be disposed of properly.

To learn more about our Document Restoration services, contact SERVPRO of Kennett Square/Oxford. We offer 24-hour emergency services in our local community.

What is an Emergency READY Profile?

10/26/2018 (Permalink)

No one wants to think about disaster striking their business, but you should always have a plan just in case.  The SERVPRO Emergency READY Profile (ERP) is a free service offered to local area businesses that helps prepare them to be “Ready for whatever happens”.  In the event of an emergency, the ERP can minimize the interruption to your business. 

This document contains critical information about your business, including employee and emergency contacts, shut-off valve locations, insurance contacts, property overview and building access information.  By already having this information in a secure file that can be accessed at a moment’s notice, the right actions will be taken immediately to ensure the safety of your business. 

Knowing who to call in advance is the key to timely mitigation, and timely mitigation reduces the effects of fire and water damage.  By establishing an Emergency READY Profile, your business will be well prepared for any size disaster.

To create an Emergency READY Profile for your business, call SERVPRO of Kennett Square/Oxford at (610) 268-8620.

SERVPRO Named to Entrepreneur's Top 10 Franchise List for Ten Consecutive Year

9/5/2018 (Permalink)

SERVPRO retains top ranking in restoration services category in the 2018 Franchise 500 rankings.

SERVPRO, maintains its hold on the top ranking in the Restoration Services industry for the 10th consecutive year in the 2018 Franchise 500 rankings from Entrepreneur magazine. 

"This recognition affirms that SERVPRO is a dynamic organization that continues to grow and strives to always provide superior support for its franchisees, and by extension, its customers," said Sue Steen, SERVPRO Industries, Inc., chief executive officer. "The recognition that the company earns year after year in this prestigious list is confirmation of a commitment to excellence that starts at the top and is evident in the service that each franchisee provides to each and every customer."

According to Steen, a number of differentiators set SERVPRO apart from the competition and fuel the attractiveness of the company to both existing franchisees and would-be entrepreneurs looking for a strong business opportunity. Key among these are:

•SERVPRO's commitment to being a learning organization, which keeps training and support at the forefront of the company's culture and philosophy of success and helps franchisees plan, track, and deliver best-in-class services to consumers.

•SERVPRO's focus on continued development and support for proprietary software and systems to allow the company's operational capacity to keep pace with an aggressive growth strategy.

"Today, as a mature franchise organization with more than 1,700 locations under a single brand, recognition like this makes it clear we are reaping the rewards of having laid a solid foundation and a framework to handle quick growth. As our brand continues to grow, we will continue our winning strategy of supporting and improving upon our infrastructure and investing resources in training and support."

SERVPRO specializes in fire and water cleanup and restoration services, helping both commercial and residential customers recover from property damage emergencies "Like it never even happened." For more fire prevention tips and information about fire and water damage restoration services, please visit