Recent Posts

Summer Camp Commercial Mold Remediation

6/1/2018 (Permalink)

Commercial Summer Camp Commercial Mold Remediation Mold damage to the ceiling in basement.

At the start of this spring, SERVPRO of Kennett Square/ Oxford was called in to assist with a mold remediation at a local youth summer camp.  As they were going through prepping the camp, to be ready to invite the smiling faces of their campers for the summer, they discovered a small water leak in their dining hall had gone un-noticed in the months that the camp was closed down.  This minor leak had created the perfect, humid, environment for mold to grow.  In just a few months’ time the entire basement of the structure had significant mold growth on every surface.  The IICRC certified mold technicians at SERVPRO of Kennett Square/ Oxford spent a week removing all of the affected content, drop ceiling, and drywall throughout the structure.  The entire structure was then cleaned, treated, and then sealed in order to mitigate the mold damage.  We were proud to have the opportunity to create a clean and safe environment for the children to enjoy this summer. 

Residential Carpet Cleaning

4/25/2018 (Permalink)

Cleaning Residential Carpet Cleaning Check out our before/after section to see how this cleaning turned out, and why our customers are always quick to say “Like It Never Even Happened!”

The best thing about being an emergency restoration company, is being there for people when they need us most. Did you know it doesn’t have to be an emergency to use SERVPRO of Kennett Square/Oxford though?  Our residential and commercial carpet cleaning service is one of our most popular services!  When this customer found us via our SERVPRO Facebook page, she reached out to our Marketing Manager, Cliff Masscotte, and asked him to come out to take a look. The black stain you see is actually black mulch dye, and is meant to last for a minimum of one year. Not to worry, we were able to get it out in minutes.

Once the crew was on site, they pre-sprayed the spot and agitated it, then treated it with our exclusive line of cleaning agents made in house by SERVPRO.  

Commercial Hardwood Cleaning

4/25/2018 (Permalink)

Commercial Commercial Hardwood Cleaning Commercial VCT strip and wax.

Hardwood flooring is commonly used in both residential and commercial buildings and appears to be easy to clean, maintain, and restore. However, don’t let it fool you - these materials tend to have soil accumulate over time especially in heavy traffic areas, and eventually you’ll need professional cleaning to remove this buildup. That’s where SERVPRO of Kennett Square/Oxford comes in! We were contacted by Avondale Fire Company– Station 23 to shine up their hardwood and tile flooring from every day wear and tear. Our professional technicians took the time and care needed and treated the floors at the fire station like their own. If your home or business has this type of flooring that needs some attention, give us a call! We have trained professionals and specialized cleaning methods that allow us to properly clean and restore your floor’s original beauty.

Kennett Square Residential Water Loss

2/7/2018 (Permalink)

Water Damage Kennett Square Residential Water Loss Ice that formed as a result of water flooding the garage

Selling your home can be an incredibly stressful time for anyone, but imagine getting a call from your realtor, while you are away on a business trip, telling you there is water pouring out from under the garage doors.  This was the reality for one of our recent customers in the Kennett Square area.  The current owner was just weeks away from settlement on the sale of their home when they left town. 

Sadly during their trip most of the north east was caught in a severe cold snap that resulted in two broken pipes on their second floor.  A neighbor noticed ice forming on their garage door and coming out from the front door as well and contacted the realtor.  Upon arriving he found that most of the ceilings and walls on the first floor and basement had already collapsed.  There was also over a foot of standing water in the basement. 

SERVPRO of Kennett Square/ Oxford was called and we had an emergency crew out the same day to begin the process of drying out the structure and removing the damaged materials.  We will now begin the process of rebuilding the interior of the home.  The sale of the home will still be going through, and the new owners will have a clean and beautiful new interior. 

SERVPRO to the rescue!

2/7/2018 (Permalink)

Commercial SERVPRO to the rescue! One of the affected hallways

One of our local universities experienced a sprinkler discharge which affected 2 stories, 2 stairwells, and 6 dorm rooms.  Crews were onsite within 30 minutes and worked until approx 11:00pm to extract water and set equipment to help facilitate the drying of the structure.

SERVPRO of Kennett Square/Oxford is ready at a moments notice.  Our franchise is actually designated as a Large Loss Response Team.  This qualification is obtained through several criteria set forth by our corporate office.  Our Commercial Large Loss Division handles any losses estimated to be $50,000 and up.  Once the loss hits an estimated $500,000 our Extreme Response Team is then activated.  Our Franchise also is designated for Storm Production.  We are 1 of 4, out of over 1750 franchises to have this designation.  If a hurricane were to hit from South Carolina up to Maine, we would implement a "Storm Event" and activate local franchises to help the surrounding area.  So rest assured, whatever the size of the loss, SERVPRO of Kennett Square/Oxford can help to make it "Like it never even happened."

Old Superfresh building in Kennett

2/7/2018 (Permalink)

Commercial Old Superfresh building in Kennett The old Superfresh building in Kennett Square

2018 has been off to a brutally cold start.  Across our region home owners and businesses have been struggling with frozen and burst pipes.  One such incident occurred for one of our local property managers in the Kennett Square area.  On New Year’s Day they had a two inch sprinkler line burst in a storefront that they are currently in the process of preparing for new tenants.  They called SERVPRO of Kennett Square/ Oxford and within an hour we had a crew of 12 men on site to begin mitigation. 

Our crew spent 6.5 hours battling the frigid temperatures to dry out the structure.  We brought in a large generator and supplemental lighting due to the power being down to the building and multiple pieces of extracting equipment, including a truck mounted unit, to pump out the water as quickly as possible.  At SERVPRO of Kennett Square/ Oxford our goal is to limit the time that a business has to keep their doors closed during and after any size disaster. 

In the company of those that care

11/10/2017 (Permalink)

Community In the company of those that care Keystone Valley's Pomeroy Station

At SERVPRO of Kennett Square/Oxford, we pride ourselves in giving back to the communities in which we work. I have covered more than a dozen township community events this year, and for each one, SERVPRO of Kennett Square/Oxford has been a sponsor. We also actively seek out opportunities in which to support our first responders, the ones who make a difference in our daily lives, without us even realizing it. 

Recently, I approached Pete Mango, Public Information Officer of the Keystone Valley Fire Department about their upcoming Pig Roast on October 1st. I explained to Pete that I was interested in sponsoring the event since it was community related, and it would benefit their building fund as well, to help them renovate their Parkesburg station. After pitching the idea to my CFO/Marketing Manager, I had a check waiting for me the same day.

On October 1st, the day of the event, Brian Arencibia and I arrived at the Pomeroy station and were greeted by several members of the team: Mike Short, Doug Delestienne, Earl Taylor, and Mike Emerson were there to name a few. Chief showed up a few minutes later and instructed us to place our SERVPRO vehicles out in front of the station, which was a great idea. Shortly after that, we all went inside and ate one of the most delicious meals I've ever had. 

The day was a success in my eyes. The community was very responsive, and we even had a member from station 8 in Maryland come for dinner. It's a spectacular feeling when people are there to support each other, to grow the community, and to come together in times of need. That is exactly what Keystone Valley Fire Department offers: A chance to be in the company of those who care, and those that make the difference every day. Thank you for everything you do, and stay safe!

Cliff Masscotte

Marketing Manager
SERVPRO of Kennett Square/Oxford

Lending a little elbow grease

11/10/2017 (Permalink)

Community Lending a little elbow grease Cliff and Brian planting for clean up day!

Being an active member of the communities that we serve is important to us at SERVPRO of Kennett Square/Oxford. 

We recently participated in the replanting of the planters and gardens in Oxford, PA with Oxford Mainstreet, Inc.  There was a lot of great help that day, and although we can only post one picture, rest assured there were countless laughs in the background. 

SERVPRO's take on this was transportation.  Marketing Manager Cliff Masscotte utilized one of the work vans in order to transport the almost 100 mums and grasses from the Amish farmers market to OMI.  SERVPRO, OMI, McCormick Orthodontics and others helped to replant the 15+ planters and gardens that day in under 3 hours!  It certainly is a great feeling when the community comes together!

Storm Preparedness

9/1/2017 (Permalink)

General Storm Preparedness Commercial Restoration

Every year parts of the United States, including the east coast, find themselves experiencing the high winds and heavy rain of a hurricane storm surge.   The Atlantic hurricane season runs from June 1st through November 30th.  Being prepared for these storms is the key to your safety and in reducing damage to your home and business.  Here are a few things that you can do to be prepared:

  • Before
    • Have a plan.  Having a plan ready for what you need, how to get in contact with relatives and loved ones, and what you will do if evacuations are required.  Planning can help to ensure you are ready regardless of if you leave your home or shelter in place during the storm.  You can also visit FEMAs website for more information about putting together an emergency plan.  (link
    • Have an emergency kit ready.  Always make sure to have an emergency kit ready with supplies for sheltering in place or for evacuating the area if told to do so. 
    • Listen for weather reports and instructions.  Paying close attention to the weather reports and instructions from local government can help to keep you and your family safe and prepared for the storm. 
    • Know how to turn off gas, electric, and water utilities in your home.  Turning off the utilities can prevent further damage occurring in the event that you are required to evacuate.
    • Property maintenance.  Removing dead or damaged branches, repairing damaged gutters, or loose debris in the yard can prevent damage caused by debris becoming projectiles in the wind.  Cleaning out clogged gutters can also prevent water damage. 
  • During
    • Stay updated on the storm.  Listen for alerts and instructions from local officials on the news and radio.  Also be sure to follow the instructions given to better ensure your safety. 
    • Avoid windows and glass doors during the storm.  High winds can create projectiles that can shatter glass and harm occupants in the home. 
    • Stay inside during the eye of the hurricane.  Hurricanes are a large circular storm system that rotate around a central eye.  The eye may seem calm as if the storm has passed but the rest of the storm will shortly follow behind it.
  • After
    • Check-in with family and friends.  Check in on loved ones in the affected area and let those that you now outside of the area that you are safe.  If land lines are down social media and texting may be more effective ways to make contact. 
    • Return home only when authorities indicate it is safe.  Never attempt to re-enter the area until the area has been cleared as safe. 
    • Avoid debris and downed power lines.
    • Avoid walking or driving through flood waters. Just 6 inches of moving water can knock a person down, and one foot of fast-moving water can sweep your vehicle away.
    • Take inventory of damage to your property.  Photograph the damage in order to assist in filing an insurance claim.
    • Prevent additional damage from occurring.  Tarp or board up damaged roofs and windows.  Your insurance may not cover additional damage that occurs after the storm has passed.

Free Shredding Event

9/1/2017 (Permalink)

Community Free Shredding Event Confidential Shredding

SERVPRO of Kennett Square/Oxford hosts several FREE shredding events a year.  Follow us on Facebook to see a list of our upcoming events!

Why is shredding important? 

Shredding is fundamental to protecting your identity.

Discarding bank and credit card statements, medical and utility bills and pay stubbs in the garbage and leaving them on the curb can put you in a vulnerable position. Believe it or not, there are people who will dig through dirty, disgusting, smelly trash to find credit card statements or your social security number. 

In fact, in the decision California vs. Greenwood, the United States Supreme Court stated that the "expectation of privacy in trash left for collection in an area accessible to the public is unreasonable."

In other words, when you throw something away, it is available to anyone who is willing to dig through your trash.

The best way to protect your self is by shredding.

What to shred? The short list is anything with a signature, account number, social security or driver's license number, and medical or legal documents

Not sure if items need to be shredded? This is a list of the top 20 items that should be put in the shredder to protect your identity:  

Obsolete financial records, including loans

Pre-approved credit card applications.

Personal medical records or physician statements

Correspondence and tax preparation worksheets

Receips for purchases

Bank statements

ATM receipts

Credit card statements

Cancelled checks

Mail and old records

Utility bills

Credit card receipts

Insurance forms

Investment transactions

Expired credit cards

Mailing labels from magazines

Pay stubs

Old driver’s licenses or passports

Expired insurance cards

Any document that contains social security, birth dates, your mother’s maiden name, account numbers or online passwords.