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Don't Lose Your Business To Fire Damager

8/18/2017 (Permalink)

Fire Damage Don't Lose Your Business To Fire Damager Commercial Fire Damage

Call SERVPRO For Fast, Friendly Fire Remediation Services

The word “fire” strikes fear in the hearts of most people and for good reason. Whether it’s your home or business it can bring life, as you know it, to a screeching halt. 

If your business or commercial property caught on fire, don't panic. Instead, call the professionals of SERVPRO® of Kennett Square/Oxford and let us start cleaning up immediately. Acting right now is the key to limiting damages and expediting the restoration process, and choosing our team of industry specialists is the secret to attaining the sophisticated services you deserve. All of our IICRC-certified technicians will work with diligence and determination to get your commercial property back in pristine condition, so call us now at (610) 268-8620 to attain your free estimate.

Knowing which steps to take in the face of a commercial fire can help prevent you from becoming anxious, losing money, and undergoing extensive property damages. To handle fire damage successfully and speedily, implement the following four tips:

1. Call The Insurance Company Immediately.

Be sure that you call your insurance company once the fire is out. This step is important because your insurance agent will work with you to file a claim and determine how much coverage you'll attain for the commercial damages.

2. Contact A Fire Remediation Expert.

In addition to fire, smoke, and soot damage, your business may also suffer from water damage as a result of the firefighting efforts.

SERVPRO of Kennett Square / Oxford specializes in fire and water damage restoration. We have the specific damage restoration training, personnel, and equipment and can quickly restore your business to pre-fire condition. Don't ever attempt to handle any of the cleanups, drying, or restoration processes on your own. Doing so could put you in peril of injury and illness.

3. Assemble Your Records.

In addition to contacting a fire remediation expert, make sure that you assemble your business's essential records. You'll want to have this information with you when you start working with your insurance company. To guarantee that you can have all of your files ready in a safe place, make a point to buy a fireproof safe where they can be stored.

4. Get Permission To Reenter The Building.

Always ask the fire department or another local authority whether you can reenter your building. In some cases, a fire can weaken the structural integrity of the commercial property and make it subject to collapse. This is why you need to assure that reentry is safe for you and your employees.

Smoke Alarm Safety

8/18/2017 (Permalink)

Community Smoke Alarm Safety Smoke Alarm Safety

Smoke alarms play a vital role in saving lives, and when properly installed, can reduce the risk of fire injury by half. *

The National Fire Protection Association recommends smoke alarms be installed in every bedroom, outside all sleeping quarters and on every level of the house. Business owners should consult the local Fire Marshall to ensure that specific building fire codes and smoke detector requirements are met.

Smoke alarms work best when paired with a fire escape plan. A plan allows your family, employees or clients to escape quickly and safely in an emergency situation.

Review the following tips regarding smoke detector installation and maintenance. For more on emergency preparedness, contact SERVPRO® of Kennett Square/Oxford Franchise Professionals.

  • Install smoke alarms on every level of the home, including the basement.
  • Smoke alarms should be installed away from the kitchen to prevent false alarms. Generally, they should be at least 10 feet from a cooking appliance.
  • Test smoke alarms at least once a month using the test button.
  • Replace batteries in all smoke alarms at least once a year. If an alarm “chirps,” the battery is low and should be replaces right away.
  • Replace all smoke alarms when they are 10 years old.

 *Statistics and tips provided by National Fire Prevention Association


SERVPRO Named to Entrepreneur's Top 10 Franchise List for 7th Consecutive Year

8/18/2017 (Permalink)

Commercial SERVPRO Named to Entrepreneur's Top 10 Franchise List for 7th Consecutive Year SERVPRO, a cleanup and restoration franchise company, maintains its hold on the top ranking in the Restoration Services Industry

SERVPRO retains top ranking in restoration services category and climbs to #4 ranking overall in the 2016 Franchise 500 rankings.

SERVPRO, maintains its hold on the top ranking in the Restoration Services industry for the 13th consecutive year and moves up to the number four spot overall in the 2016 Franchise 500 rankings from Entrepreneur magazine. This is the seventh consecutive year SERVPRO has been included in the magazine's Top 10 list, standing out in a group of more than 951 franchises that qualified for inclusion in the list.

"This recognition affirms that SERVPRO is a dynamic organization that continues to grow and strives to always provide superior support for its franchisees, and by extension, its customers," said Sue Steen, SERVPRO Industries, Inc., chief executive officer. "The recognition that the company earns year after year in this prestigious list is confirmation of a commitment to excellence that starts at the top and is evident in the service that each franchisee provides to each and every customer."

According to Steen, a number of differentiators set SERVPRO apart from the competition and fuel the attractiveness of the company to both existing franchisees and would-be entrepreneurs looking for a strong business opportunity. Key among these are:

•SERVPRO's strength as a brand with a national footprint, and the ability to create national partnerships with organizations such as the PGA TOUR and the American Red Cross. 

•SERVPRO's commitment to being a learning organization, which keeps training and support at the forefront of the company's culture and philosophy of success and helps franchisees plan, track, and deliver best-in-class services to consumers.

•SERVPRO's focus on continued development and support for proprietary software and systems to allow the company's operational capacity to keep pace with an aggressive growth strategy.

"Today, as a mature franchise organization with more than 1,700 locations under a single brand, recognition like this makes it clear we are reaping the rewards of having laid a solid foundation and a framework to handle quick growth. As our brand continues to grow, we will continue our winning strategy of supporting and improving upon our infrastructure and investing resources in training and support."

SERVPRO specializes in fire and water cleanup and restoration services, helping both commercial and residential customers recover from property damage emergencies "Like it never even happened." For more fire prevention tips and information about fire and water damage restoration services, please visit

Community Emergency Response Teams

7/20/2017 (Permalink)

Community Community Emergency Response Teams Official CERT gear and bag

Here at SERVPRO of Kennett Square/ Oxford we believe in the power of sharing knowledge and information on preparedness for disasters that could affect our communities.  This past spring our marketing manager, Cliff Masscotte, and marketing representative, Brian Arencibia, signed up to be trained as members of Chester County CERT in order to gain more knowledge on these topics.  CERT stands for Community Emergency Response Team and is a program that is organized by FEMA and is run by Chester County.  The goal of the program is to teach people within the local communities to be prepared to help themselves, their loved ones, and their neighbors in the event of a disaster or unforeseen emergency.  The training includes everything from first aid and triage, to basic search and rescue and small fire fighting.  Through this training with CERT, Cliff and Brian are more prepared to respond to disasters that might occur, and they also have more knowledge and information to share with the communities that we serve.   

SERVPRO helps Longwood Gardens prepare to re-open one of their most popular attractions

5/26/2017 (Permalink)

SERVPRO of Kennett Square/Oxford recently spent two weeks helping Longwood Gardens, a local botanical garden, prepare to re-open one of their most popular attractions after three years of renovations and revitalization.  Longwood Gardens has served the community through its educational programs and promotion of the arts.  We were proud to have the opportunity to assist in the post construction cleaning of their newest attractions to create a clean and safe environment for their visitors to enjoy the spectacle of the new fountain gardens.  SERVPRO of Kennett Square/ Oxford has worked exclusively with Longwood Gardens for a number of years to assist in maintaining a clean and appealing environment throughout their facilities for the enjoyment of the millions of guests that visit the gardens each year. We look forward to continuing to do our part to serve those that serve our community.

SERVPRO to the rescue!

1/12/2017 (Permalink)

One of our local universities experienced a sprinkler discharge which affected 2 stories, 2 stairwells, and 6 dorm rooms.  Crews were onsite within 30 minutes and worked until approx 11:00pm to extract water and set equipment to help facilitate the drying of the structure.

SERVPRO of Kennett Square/Oxford is ready at a moments notice.  Our franchise is actually designated as a Large Loss Response Team.  This qualification is obtained through several criteria set forth by our corporate office.  Our Commercial Large Loss Division handles any losses estimated to be $50,000 and up.  Once the loss hits an estimated $500,000 our Extreme Response Team is then activated.  Our Franchise also is designated for Storm Production.  We are 1 of 4, out of over 1750 franchises to have this designation.  If a hurricane were to hit from South Carolina up to Maine, we would implement a "Storm Event" and activate local franchises to help the surrounding area.  So rest assured, whatever the size of the loss, SERVPRO of Kennett Square/Oxford can help to make it "Like It Never Even Happened".

In The Company Of Those Who Care

10/5/2016 (Permalink)

At SERVPRO of Kennett Square/Oxford, we pride ourselves in giving back to the communities in which we work. I have covered more than a dozen township community events this year, and for each one, SERVPRO of Kennett Square/Oxford has been a sponsor. We also actively seek out opportunities in which to support our first responders, the ones who make a difference in our daily lives, without us even realizing it. 

Recently, I approached Pete Mango, Public Information Officer of the Keystone Valley Fire Department about their upcoming Pig Roast on October 1st. I explained to Pete that I was interested in sponsoring the event since it was community related, and it would benefit their building fund as well, to help them renovate their Parkesburg station. After pitching the idea to my CFO/Marketing Manager, I had a check waiting for me the same day.

On October 1st, the day of the event, Brian Arencibia and I arrived at the Pomeroy station and were greeted by several members of the team: Mike Short, Doug Delestienne, Earl Taylor, and Mike Emerson were there to name a few. Chief showed up a few minutes later and instructed us to place our SERVPRO vehicles out in front of the station, which was a great idea. Shortly after that, we all went inside and ate one of the most delicious meals I've ever had. 

The day was a success in my eyes. The community was very responsive, and we even had a member from station 8 in Maryland come for dinner. It's a spectacular feeling when people are there to support each other, to grow the community, and to come together in times of need. That is exactly what Keystone Valley Fire Department offers: A chance to be in the company of those who care, and those that make the difference every day. Thank you for everything you do, and stay safe!

Cliff Masscotte
SERVPRO of Kennett Square/Oxford

Lending a little elbow grease

9/28/2016 (Permalink)

Community Lending a little elbow grease Vanessa Ross with sons David and Daniel, Cliff Masscotte and Brian Arencibia

Being an active member of the communities that we serve is an important to us at SERVPRO of Kennett Square/Oxford. 

We recently participated in the replanting of the platers and gardens in Oxford, PA with Oxford Mainstreet, Inc. We even got the kids involved! 

Paint & Wine Night

6/20/2016 (Permalink)

Community Paint & Wine Night Tom Bartholetti of ISG, LLC and his wife Kris with their painting Sunset on the Chesapeake

SERVPRO of Kennett Square/Oxford likes to thank the businesses that refer their clients to us when they’ve needed help cleaning up from a catastrophe. While thank you cards would suffice, we like to step things up a bit.

A couple of months ago we hosted a spa night for the ladies. (see We recently hosted a Paint & Wine Night for our agents and their spouses or significant others.

The event was held at Kennett Design and we painted the Sunset on the Chesapeake. This is a “couples painting” that allows for each person to paint half of the picture. This was chosen just in case half of the “couple” was a friend and not a spouse. Each half of the painting can stand-alone and doesn’t need the other half to make it whole.

Our guests began to arrive at approximately 6:30 pm and were greeted by Marketing Representatives Cliff Masscotte and Brian Arencibia. Marketing Manager Vanessa Ross played emcee for the evening often tossing out music and sports trivia questions. The evening was lots of fun and the winners of the trivia were awarded prizes that included a custom painted wine glass, insulated travel mugs and even grill tools for the guys.

Everyone had a great time, especially Tom Bartholetti of Inspection Services Group, LLC who said, “I wasn’t sure what to expect but this was really a lot of fun. Thank you for a great evening!”

Pedaling For A Cause

6/13/2016 (Permalink)

Community Pedaling For A Cause Christine (in pink) and two other riders that teamed up to keep each other company during the long ride.

There are people who exercise with the intent to compete against others and there are people who exercise to stay in shape and then there is a small fraction of society who exercises with others in mind. That would be SERVPRO of Kennett Square/Oxford’s CFO Christine Trumbull.

In 2013 Christine was over weight, out of shape and could barely climb a flight of stairs without getting winded. She suffered from heart palpitations, was pre-diabetic, had horrible stomach issues, nightly edema and couldn't even tie her own shoes. 

Then her father died and her aunt began a fight against pancreatic cancer and Christine new that she had to do something or life was going to be very short.

She began with a 10 minute workout video that she was sure, “was going to cause a heart attack” but stuck with it and worked to change her diet.

It was working and the weight was coming off as her stamina increasing until one morning in January 2014, she saw an ad for the Inaugural Ride to Conquer Cancer and said to herself, “I have to do that. Doesn’t matter that I don’t have a bike, I can buy one.” And she did, in May of that year, and started training.

Her aunt continued to decline and passed in July.  According to Christine, she cried for the month of August then got back on the bike in September and continued to train. In October Christine completed that inaugural ride from Philadelphia to Allentown which is basically 75 miles up hill. The weather was terrible. It was cold and rainy but she finished and single handedly raised $6000 for the cause.

Over the years Christine has invested countless hours into riding to raise money for things near and dear to her heart not the least of which is Diabetes.

Christine’s son Matthew 18, was diagnosed at the age of 6 with type 1 diabetes. Since that day their lives have revolved around the various doctor’s appointments that go with diabetes not to mention the mental, emotional and financial toll on the family.

The latest of her rides was 100 miles to the Chesapeake Bay in May of 2016 for the American Diabetes Association.  She initially pledged to raise $1000 but as time went on she kept meeting her fundraising goals and increasing them with her final tally coming in at $3,303. Out of more than 450 individual riders and teams Christine was #8 overall for fundraising!

The day of the ride was miserable, it was raining and the wind was in her face nearly the entire ride but Christine never gave up.  She completed all 100 miles and has now signed up to do 150 in the fall.

SERVPRO of Kennett Square/Oxford is grateful to have someone so capable and dedicated at the helm helping to drive us toward improving our skills and service the way she pushes herself.